What are the responsibilities and job description for the GSD Global Support Tech Generalist, Portuguese/English Required, Leader Member Support position at The Church of Jesus Christ of Latter-day Saints?
Job Description
The Global Services Department’s purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. Let your motivation for hastening the Lord’s work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Leader Member Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.
This is a full-time position that requires working 40-hours weekly, consistently, year round from Monday-Friday between 8:00 AM-5:30 PM
Team members are required to work in the office at least one day (or more) each week to fulfill business, team, division, and department needs. The person in the position may be eligible for a hybrid work arrangement that includes working in the office and from home - based on business needs and shift schedule for this full-time position.
Learn more about the GSD HERE !
Responsibilities
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
The Global Services Department’s purpose is to help others come unto Christ by serving members, leaders, and employees globally in a simple and efficient way. Let your motivation for hastening the Lord’s work and a desire to support local priesthood leadership and members come together in this unique opportunity as a Global Support Tech Generalist in Leader Member Support. Our inbound call center environment is a wonderful place to be where you share the same values as your co-workers. Each day you will have the opportunity to serve local units, leaders, and members. Be part of a work environment that has true purpose and allows you to directly apply your talents to help build the most important organization on earth.
This is a full-time position that requires working 40-hours weekly, consistently, year round from Monday-Friday between 8:00 AM-5:30 PM
Team members are required to work in the office at least one day (or more) each week to fulfill business, team, division, and department needs. The person in the position may be eligible for a hybrid work arrangement that includes working in the office and from home - based on business needs and shift schedule for this full-time position.
Learn more about the GSD HERE !
Responsibilities
- Must resolve questions and issues quickly and in harmony with Church policy.
- Customer service is of utmost importance and candidates are expected to provide prompt, accurate, and efficient responses in a manner that demonstrates the highest level of professionalism, courtesy.
- Provide quality customer service by answering calls and emails from priesthood leaders and members primarily in for the Brazil Area and as needed requiring both English and Portuguese fluency.
- 0-2 years Customer Service or Call Center related experience preferred.
- Associates degree in business, communications, finance, accounting, computers preferred or working toward a bachelor’s degree equivalent preferred.
- High School Diploma or equivalent required.
- Fluency in speaking, reading, and writing in English required.
- Fluency in speaking, reading, and writing in Portuguese required.
- Excellent customer service and interpersonal skills.
- Ability to communicate clearly and professionally, both verbally and in writing.
- Ability to keep confidences and work with sensitive information.
- Must type between 30-50 WPM.
- Current or prior leader member support experience.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
