What are the responsibilities and job description for the In-Field Services Representative - Missionary position at The Church of Jesus Christ of Latter-day Saints?
Serves as first point of contact for the Missionary Department with assigned mission presidents to assist in resolving missionaries' personal problems (including serious illness, accidents, other health issues, disobedience, transgression, emergencies) and meeting other immediate needs in the missions. Interacts continually with mission presidents, missionaries, Area Presidencies, headquarters General Authorities (including the Missionary Department Executive Directors and the Missionary Executive Council), Missionary Department management; other headquarters departments (including Office of General Counsel, LDS Family Services, Church Security, Church Travel, and Public Affairs), MTC presidents, missionaries' families, and stake presidents and bishops.
This is a fixed term position for up to 3 years.
Under the direction of and in consultation with the Missionary Department Executive Directors, serves as case manager to resolve issues involving individual missionaries, including serious illness, accidents, other physical and emotional health needs, disobedience, transgression, emergencies, and evacuations.
- 60% - Missionary health issues: diagnosis, treatment, proper care, medical evacuation, and other transportation issues.
- 20% - Worthiness and disobedience issues: ensure that every effort is made to give missionaries an opportunity to fulfill a successful mission.
- 15% - Legal issues, including arrests and cases of child abuse in which missionaries may have been involved either before or during the mission. The objective is to protect the interests of the Church, the missionary (particularly in instances of wrongful accusation), and victims.
- 5% - Emergency situations (such as the death of a missionary, civil unrest, or natural disasters requiring evacuation of missionaries). Maintains a high level of reports to the MEC, the Executive Directors, and Church Security to keep them informed and obtain authorizations as required. Shares responsibility with Church Travel for providing adequate means of transportation at most reasonable cost. Gives Public Affairs appropriate information to formulate press releases.
Required:
- Service as a full-time mission president, as well as broad ecclesiastical experience
- Demonstrated management skills
- Ability to work under pressure
- Experience with personal computers, especially with word processing
- Fluency in Portuguese and English
