What are the responsibilities and job description for the Operations Supervisor (Job Coach), Humanitarian Center, Salt Lake City, UT position at The Church of Jesus Christ of Latter-day Saints?
Job Description
Associate stewardship:
Education
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
- Associate Leadership
- This role serves to lead, manage, and mentor associates, who are disadvantaged for myriad reasons including those with barriers to employment. The Supervisor, Operations leads the critical functions of developing associates to find and gain meaningful employment and to coordinate vocational rehabilitation counseling needs with Development Counseling Services. Success is determined by associate outplacement, staffing, and maintaining operational excellence.
- The Operations Supervisor leads operation functions training and development of associates, openings and closures, and performance management.
Associate stewardship:
- Lead and supervise 12-25 associates who may have a wide range of disabilities or other circumstances that are a barrier to achieving self-reliance. Schedule and coordinate associate plan of care with Development Counseling Services.
- Implement behavior management techniques with associates to drive performance including deescalation strategies.
- Manage associate training program including schedule, time management and soft skills.
- Leads associate team in areas including complex warehouse operations, and the logistics of donation processing.
- Schedule and manage the balance of advanced skills training and operations for associates.
- Manage and coordinate vocational plan for each associate in concert with Development Counseling Services.
- Maintain confidential database of current work and productivity behaviors for assigned associates.
- Instruct, monitor, and provide frequent feedback to associates related to critical work standards including time and attendance, communication and leadership skills, honesty, reliability, and following instructions.
- Provide weekly assessments of work behaviors and quarterly evaluations.
- Drive improvements in behavior and productivity using data from observations.
- Model all Ready for Work program work behaviors, i.e., attendance, punctuality, staying on task, work quality, work pace, etc.
- Supervise warehouse operations in donation processing.
- Supervise logistics of the donation processing including supplies, product flow, staffing, and heavy equipment.
- Make immediate judgments regarding hazardous donations according to OSHA guidelines and warehouse policies.
- Oversee safety protocols and respond to incidents
- Partner with management to ensure compliance to warehouse standards.
- Will regularly supervise the work of associates.
- Will provide suggestions and recommendations as to hiring, firing, advancement, promotion, or any other change of status of employees under their supervision.
Education
- Bachelor's degree in business, education, social work, or related field. Or an equivalent level of education and experience.
- Three years' experience in training, education, or business settings including warehouse operations. Or, an equivalent level of education and experience.
- Demonstrated experience in teaching, training, and/or supervision
- Ability to regularly lift 50 pounds, walk, and stand for long periods of time. Able to bend, twist, and climb as needed.
- Strong written and oral communication ability.
- Ability to give clear and concise direction and follow through with delegated assignments
- Hold direct reports accountable
- See and implement solutions to challenges
- Ability to lead and supervise team(s) of associates who may have barriers to employment
- Implement data-driven decisions and solutions.
- Interface with technology including computers, MS Software, and PCS/Inventory systems.
- Leading associates successfully while managing warehouse operations.
- Responsible to achieve key performance indicators while managing constant associate turnover.
- Prioritize associate vocational plan with Development Counseling Services while driving warehouse operations.
- Negotiate successfully with multiple layers of management to develop and mentor associates.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
