Retail Operations Specialist

This position prepares the way of salvation and exaltation by making essential gospel teachings, resources, and services accessible to God's children. This position provides operational administrative support to the retail team. This is a professional individual contributor role, which works under the direction of a senior-level professional and manager.

The incumbent of this role must be temple-worthy.

·In collaboration with the Region Manager, creates the merchandizing planogram layouts for each new distribution store in the U.S. by running relevant sales reports, performing analysis, consult with store supervisors and regional managers, and coordinating with the headquarters inventory team on item coverage levels

·In collaboration with the Regional Operational Manager, assists with the product assortment activities when requested for distribution stores internationally outside of the U.S.

·Regularly coordinates with inventory and demand planning teams to analyze process improvement opportunities and implement the outcomes of those analyses.

·Supports the implementation of all retail operational auxiliary hardware projects and initiatives by obtaining hardware knowledge for products used in the distribution stores, participating in project work teams.

·Supports store-unique projects related to essential technical and operational initiatives (safety and security, risk management, facility) by understanding project needs/outcomes, working with partner departments, serving as liaison between the project team and the retail operations team, etc.

·Works in close coordination with the Finance team to understand and administer monthly financial activities, including operational execution and month-end financial reconciliations for the Retail Operations Support team.

·Partners with HR and training coordinator to administer and facilitate onboarding of new retail employees, ensuring appropriate access rights and technical provisioning is setup

·Participates with the retail team with planning, coordination, and operational execution of monthly conference calls, annual manager conferences, and other special events.

·Maintain supply ordering and replenishment process for U.S. retail stores

·Liaison for inventory gift shop products, including selection and prioritization of new products, working with Planning and Sales division, Purchasing division, and the Finance and Church History Departments.

-Retail operation business support for stores including addressing new and evolving ticket issues managed through the ServiceNow portal.

Required:

·Bachelor's degree in business, communications, or other related field

·Four years' experience in a retail environment, or equivalent combination of education and experience

·Intermediate to advanced skills in Windows, Microsoft Office (Outlook, PowerPoint, SharePoint, Excel, Visio, Project) and experience and web- conferencing tools

·Demonstrated proficiency in process improvement tools and methods

·Excellent communication skills, both written and verbal

·Strong detail-orientation and time management skills with the ability to manage multiple competing priorities with deft execution

·This position operates in a professional work environment

·To successfully perform the essential functions of the job there may be physical requirements which need to be met, such as: sitting for long periods of time, physically move/pack supplies and equipment and using computer monitors/equipment

Preferred:

·Supply chain, logistics, business analyst or financial work experience

• Strong presentation skills with experience presenting to leaders

·Experience working with operations outside the US/Canada

·Spanish and/or Portuguese speaking, writing and comprehension skills.