Agile Product Manager - International Organisations Health

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Cigna Healthcare’s International Health business is committed to strengthening our Agile operating model to best execute and deliver against our strategic priorities.  As part of this transformation, we are seeking an Agile Product Manager to join the team to support our International Organisations Health (IOH) business, which serves 500,000 global customers.  This is an excellent opportunity to join our evolving Agile Product Management team as we shape product experiences across our international business.

The Agile Product Manager is responsible for defining desirable, viable, and sustainable solutions that meet customer needs and supports development across the product life cycle for our internal facing products.  The role will work with multiple stakeholders to determine the business and technology objectives for their product(s) and ensure solutions deliver tangible business value. 

A key focus will be looking for areas to continue to optimize and simplify the technology and product ecosystem, as well as managing the policy admin system product experience for the business line.  The individual will act as a liaison between business stakeholders and technology to communicate capability requirements, balance capacity, and drive roadmaps based on business priorities and optimizing value.  The Product Manager will be responsible for understanding internal stakeholders and end users deeply, and balancing business capability delivery and technical simplification. 

The individual in role will partner closely with the Portfolio Manager, ensuring product roadmaps align to approved initiatives and strategic objectives of the customers and business area they represent.  They are responsible for clearly articulating and sharing their product strategy across the portfolio and team levels. 

The role will collaborate closely with the System Architect and Release Train Engineer at the program level to guide the teams towards successful delivery.  The Product Manager is accountable for decomposing work into features for the Product Owners to take forward into prioritized user stories for the teams to deliver.  

The role exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives.  Ideal candidate must possess a broad base of skills and knowledge spanning technology, strategy and business planning, user experience design, and agile development practices. 

Key Responsibilities:

• Lead on product discovery phases to understand customer needs, identify technology simplification opportunities, and define the product strategy.

• Support the generation of long-term roadmaps aligned with our strategic objectives.

• Develop an understanding of the current state and business impacts to support options assessments to ensure appropriate solutions are developed.

• Support technical assessments of potential solutions to provide approximation on costs, dependencies, complexity, and risks.

• Work closely with cross-functional teams to validate product hypotheses and make data-informed decisions.

• Facilitate brainstorming sessions, ideation workshops, and other collaborative meetings to stimulate innovation and generate / validate new product ideas.

• Collaborate with Customer Experience, Data & Analytics, and business teams to ensure the voice of the customer (end user) is represented in the product development cycle.

• Define, track, and interpret key product metrics to make informed product development decisions.

• Collaborate with stakeholders to ensure alignment between business strategy and product development efforts.

• Must be aware of other work being completed within the Portfolio so that they can help teams proactively manage risks and dependencies and propose optimal solutions.

• Present product ideas, strategies, and performance metrics to leadership and other team members.

• Clearly communicates release timing and delivery dates to Portfolio Leads and Senior Stakeholders.

Required skills and experience:

• Bachelor’s Degree required

• Strong English language skills required

• Experience working in JIRA tool or an equivalent

• Knowledge of agile methodology required

• Experience within healthcare (strongly preferred)

• Both technically deep and business savvy enough to interface with cross-functional partners

• Proven ability to develop strong working relationships and establish a high level of credibility across functional and lines of business

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously

• Demonstrates strong decision-making skills and problem-solving techniques

• Demonstrates ability to work independently and as part of a collaborative team in a fast paced and changing environment

• Strong interpersonal, facilitation, and presentation skills

• Some degree of flexibility to work with International Health stakeholders across multiple regions and time zones

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.