Associate Account Manager - Hybrid

The job profile for this position is Account Management (Non-IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.

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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Account Management Senior Associate will provide support to the Account team of their assigned Clients/Coalition(s). The Senior Associate will provide client facing support, non-standard reporting, submit client access requests, and project support as requested. The primary focus for the position is executing client-specific operational deliverables, identifying service trends, supporting operational needs and issue resolution. In order to function effectively in the model, the Senior Associate must collaborate with the Account Manager, Account Executive, and Clinical Account Executive to successfully service the entire Book of Business. The primary measure of the Senior Associate’s performance is by way of both the Account Team and client satisfaction. This is a hybrid role and you will be aligned to an Express Scripts office.

ESSENTIAL FUNCTIONS

• Manages day-to-day client requests.
• Assists the Account Management team by providing client facing support.
• Maintains ownership for assigned service/operational deliverables and ensures operational excellence and set-up quality.
• Assist with monitoring and identifying service trends as requested, allowing for immediate resolution of any service issues.
• Assist with both standard and non-standard reporting/analytics as needed.
• Handle Billing and Rebates research.
• Work on Ad-hoc Projects as needed.
• Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts.
• Serve as the voice of the client within Express Scripts to drive continuous service improvement and accountability.
• Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty.

QUALIFICATIONS

• Bachelor’s degree in related field or 2-5 years relevant experience 
• Strong PC skills including Microsoft Office products: Excel, Outlook, Word, PPT etc…
• Excellent verbal, written communication and presentation skills.
• Strong analytical and problem solving skills.
• Responsiveness, relationship building and Accountability
• Knowledge of the healthcare and PBM industry preferred.
• Strong focus on book of business client satisfaction and client retention results.
• Demonstrated ability managing projects, utilizing proven project management processes.
• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.

ABOUT THE DEPARTMENT

As a member of the Sales and Account Management team in the Commercial Division, you will be providing service to both the account team and clients. This role is a Hybrid role and will be Express Scripts office aligned.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.