AVP, Provider Contract Network Management - AZ market

The job profile for this position is Provider Contracting Senior Manager, which is a Band 4 Management Career Track Role.

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LOCATION: HYBRID position aligned to the Scottsdale, AZ market.

Will require a weekly schedule of several days per week working in Office or Local Travel to in-person meetings with Providers AND several days work at Home

The AVP, Provider Contract Network Management serves as an integral member of the Network Management & Affordability Team and reports to the VP, Network Management.  This role is a key contributor to the development of the strategic direction and is accountable for the management of contracting and network management activities for multiple local geographies.

DUTIES AND RESPONSIBILITIES

• Directly manages a contracting team or geography, providing leadership and mentoring to their direct reports.

• Manages increasingly complex contracts and negotiations for fee for service and sophisticated value-based reimbursements with hospitals and other providers for both Cigna's US Commercial and IFP product lines (e.g., Hospital systems, Ancillaries, and large physician groups) for one or more geographies.

• Proactively builds relationships that nurture provider partnerships and seeks broader value-based business opportunities to support the local market strategy.

• Initiates, nurtures and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management. Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service.

• Manages strategic positioning for provider contracting, develops networks and identifies and acts upon opportunities for greater value-orientation and risk arrangements.

• Identifying and implementing alternative network initiatives. Supports and provides direction to develop network analytics required for the network solution.

• Responsible for meeting unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position.

• Identify and manages initiatives that improve total medical cost and quality.

• Drives change with external provider partners by assessing clinical informatics and offering consultative expertise to assist with total medical cost initiatives.

• Prepares, analyzes, reviews, and projects financial impact of high spend or increasingly complex provider contracts and alternate contract terms.

• Creates and / or oversees the development of “HCP” agreements that meet internal operational standards and external provider expectations. Ensures the accurate implementation, and administration through matrix partners. 

• Assists in resolving elevated and complex provider service complaints. Researches problems and negotiates with internal/external partners/customers to resolve highly complex and/or escalated issues.

• Manages key provider relationships and is accountable for critical interface with providers and business staff.

• Demonstrates comprehensive knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape.

• Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance.

• Partner with Regulatory Affairs to ensure all network filings are timely and accurate.

POSITION REQUIREMENTS

• Should possess a bachelor degree; preferably in the areas of Finance, Economics, Healthcare or Business related. MBA or MHA preferred.

• 5 years Contracting and Negotiating experience involving complex delivery systems and organizations required

• Experience with Physician, Hospital and Ancillary group contracting and negotiations

• Experience with Healthcare - Commercial

• Prior experience managing direct reports

• Experience in developing and managing key provider relationships including senior executives

• Knowledge of complex reimbursement methodologies, including incentive based models required

• Demonstrated experience in seeking out, building and nurturing strong external relationships with provider partners

• Intimate understanding and experience with larger, more complex integrated delivery systems, managed care, and provider business models

• Team player with proven ability to develop strong working relationships within a fast-paced, matrix organization

• The ability to influence both sales and provider audiences through strong written and verbal communication skills. Experience with formal presentations

• Customer centric and interpersonal skills are required

• Demonstrates managerial courage and change leadership in a dynamic environment

• Superior problem solving, decision-making, negotiating skills, contract language and financial acumen

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Proficient in contract building software such as Contract Manager

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.