What are the responsibilities and job description for the Billing Administrator - Hybrid position at The Cigna Group?
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
We have exciting permanent opportunities to join Cigna as a Billing Administrator / Broker Support where you will be part of our Global Team supporting clients from across the world. Working 35 hours per week during office hours, you will be working from home with the expectation of visiting our Greenock office on an ad hoc basis.
We are keen to hear from candidates who are looking to start or continue their career in a billing/finance role. If you can demonstrate a high numerical aptitude and advanced MS Excel skills (V Look Ups and Pivot Tables) then we would love to hear from you!
The Position:
Cigna is a leading provider of group healthcare and wellbeing programmes for employees of multinational organisations. With our continuing global expansion we have an excellent opportunity for an enthusiastic, highly motivated and driven individual to join our Premium Billing team.
The Premium Billing/Broker Support Analyst is responsible for managing a portfolio of clients, ensuring that we understand what our clients invoicing needs are and the timely and accurate issuing of invoices. With our drive to be customer centric a large part of the role is to ensure that we help our clients to understand what we have invoiced them as well as investigating any issues. They are also responsible for liaising with the Sales & Client Management Team, Underwriters, finance and legal regarding all Broker setup, upkeep and queries across all GEH business lines. You will also be required to provide accurate and timely maintenance of BROKER information and issuing commission statements in accordance with the agreed frequency.
Main Duties / Responsibilities:
- Invoice clients in accordance with the agreed billing frequency, this will involve an element of creating manual invoices
- Engage with clients to build relationships and educate
- Investigate any queries with invoices, working across departments and IT if necessary
- Provide reports on invoicing, commissions, credit control as required
- Ensure all legal, compliance, and internal procedures are followed
- Proactively manage workload to remain within turnaround times
- Maintain accurate files for each client in respect of related products, coverage and contacts.
- Liaising with finance re the payment of out of cycle payments, making sure that all paperwork is fully completed and filed accordingly
- Working closely with legal on terms of business for brokers in different language i.e. French or German
Skills and Experience Required:
- Must have excellent numeric and analytic skills and have excellent problem solving abilities
- Strong interpersonal skills with excellent written/verbal communication skills
- Invoicing/billing/administration experience preferred but not essential
- Educated Higher Grade standard (Mathematics and English) preferred
- PC literate - Solid knowledge of IT packages including Excel and Word
- Ability to work under own initiative and organise, prioritise and manage own work load and apply instructions from Team Leader/Manager
- Ability to meet team targets
- Attention to detail, with high level of accuracy
- Ability to work under pressure
- Customer focused with the ability to identify customer needs
- Ability to work productively in an extremely focused, concentrated and pressurized environment
- Strong customer focus with developed problem-solving abilities and a proactive approach to proposing implementing process improvements
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
