Chief Operating Officer, IFP (Senior Director)

The job profile for this position is Operations Senior Director, which is a Band 5 Management Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

The Chief Operating Officer, IFP (Senior Director) oversees IFP (Individual & Family Plans) operational functions for the business.  This role will be accountable for the operations strategy and delivery of results, while providing inspirational leadership within IFP and beyond.

Primary Responsibilities:

• Responsible for overall execution of the operational roadmap for IFP. 
• Plans and directs resources to support strategic direction.
• Strengthens internal operating model across the business, including communications, prioritization process, planning, meeting structures, and other means to maximize execution.
• Leads cross-functionally; this role will ensure coordination across the business and matrix teams on the execution of initiatives. Partners closely with business and matrix partners (IT, Finance, Marketing, Legal/Compliance), to drive alignment of priorities and plans, and lead the execution of the operational and strategic roadmap of the business.
• Oversees planning, organization and direction of Operations to include growth objectives, program goals, capital requirements, and information systems (IS) supports.
• Advance and measure organizational performance against key goals and objectives.
• Advances strong employee engagement and a culture of collaboration and accountability; successful execution of talent attraction, development, motivation and retention efforts.
• Participates in the development of operational plans and strategy to support strategic, financial, and growth objectives.
• Direct oversight of Project Management and Portfolio Delivery across IFP, including the annual portfolio planning.
• Responsible for IFP’s Risk Adjustment strategy and execution
• Ensure IFP’s proper participation in larger segment initiatives and align those processes with IFP’s portfolio process and prioritization process.
• Partner closely with Cigna Service Operations teams to ensure alignment on claims and call center service levels, investment roadmaps, portfolio execution, and shared resources.
• Initiates quality improvements and ensures the integration of the organization values.
• Evaluate, build, review, and audit processes to ensure minimal operational, legal, compliance, and service errors. 
• Oversees operational reviews and cost benefit analysis to determine efficiency of business processes.
• Coordinates budget and expense management activities for Operations and Portfolio through effective planning, monitoring and forecasting.
• Builds and maintains vendor work relationships to optimize business results and service.

Requirements:

• Bachelor’s Degree and a minimum of 10 years in healthcare operations leadership.
• Prior experience in government business a plus.
• Prior experience in large program delivery and risk adjustment desired
• Demonstrated success in inspiring teams and business partners to partner and deliver exceptional results.
• Experience in managing cross-functional, self-directed teams.
• Proven ability leading and driving success in a matrixed environment.
• Proven success in managing growth and change of business operations. Proven ability to drive and lead an organization in a growth environment.
• Excellent communication, interpersonal, and relationship management skills.
• Proven ability to foster collaboration, value perspectives, and gain support and buy-in for organizational proposals.
• Strong organizational and analytical skills.
• Ability to drive results, think strategically and implement a new business growth strategy.
• Understands critical success factors for the industry.
• Experience designing and delivering solutions related to operational improvement functions.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 173,700 - 289,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.