Client Account Support Advisor - Accredo - Hybrid

As a Client Account Support Advisor you will be responsible for ensuring Accredo operational support for account teams and clients. Support would include providing customer service expertise, knowledge of pharmacy process and practices, monitoring of operational metrics, analyzing performance and developing strategies to prevent reoccurrence of service concerns.

What you’ll do:

• Effectively build cross-functional partnerships
• Focus on complex analysis and operational process improvements
• Share ideas, solutions and recommendations for enhancements to the organization
• Proactively identify opportunities, initiate discussions and instigate next steps
• Analyze data and perform root cause analysis based on reporting and communication with internal and external partners
• Achieve service deliverables to ensure account team and client satisfaction
• Independently determine best course of action for immediate resolution of any service issues, process gaps or escalations
• Present recommendations to all levels of the organization and/or external partners in a concise and articulate manner
• Operationally support account teams by providing consultative guidance, conducting analysis, identifying trends and escalations, and managing projects
• Must be able to present and or support teams/partners/clients on-site, as needed as well as work regularly on location/onsite (based on team/company policy and within the require distance from a company location)

What you’ll need:

• High School Diploma or GED required, advanced degree helpful
• 3 years of experience in the Healthcare Industry, Pharmacy, or PBM required
• 5 years’ experience managing relationships in an operations focused environment required
• Knowledge of Accredo operations and systems required
• Strong relationship building and client facing experience
• Experience engaging various partners to improve operational effectiveness, efficiency and customer satisfaction
• Demonstrated skill in influencing others and relating to individuals at all levels of the organization
• Ability to self-direct by taking calculated risks
• Apply critical thinking, analytical, interpersonal and problem solving skills
• Resourcefulness and ability to work well under pressure in a fast-paced environment
• Strong detail orientation and organization skills
• Proficiency in Microsoft office, including a deep working knowledge of Excel reporting functionality
• Professional verbal, written communication and presentation skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.