What are the responsibilities and job description for the Customer Service Representative - Remote position at The Cigna Group?
This job offer is not available in your country.
SUMMARY
The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. Our Pharmacy Benefit Management (PBM) team seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives.
The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.
RESPONSIBILITIES
- An average of 50-70 calls are expected daily.
- T ake calls back-to-back while toggling through several applications on multiple screens .
- Attend 100% of trainings and the first 90 days of employment .
- Resolve customer complaints through independent problem-solving s kills and one-call resolution.
- Understand and strive to meet or exceed call center metrics while p roviding excellent consistent customer service.
- Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.
QUALIFICATIONS
- High School diploma or equivalent
- 1 year of customer s ervice experience is required
- A dedicated workspace with no distractions is required
- Intermediate profi ciency in Microsoft Outlook
- Strong organization skills, written, and verbal communication skills
- Ability to remain calm and helpful even w hen dealing with difficult situations
- Foster team work and partnership with cross-functional department s to resolve issues and improve customer experience
- Computer literacy and ability to manage multiple applications simultaneously.
16 hours ago
Remote Insurance Customer Service Representative (Unlicensed)
MCI Careers -
Indiana, PA
Remote Insurance Customer Service Representative (Unlicensed)
MCI Military Recruitment -
Indiana, PA
Remote Customer Service
Liveops -
Johnstown, PA
