Customer Service Representative - Remote

Customer Service Representative Remote

Department- Facets

SUMMARY

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Customer Service Representatives to join our team who are genuinely interested in helping people at some critical points of their lives.

The Call Center Customer Service Representative represents the company, and our people make all the difference in our success.

RESPONSIBILITIES

• Answer inbound calls from members with questions about medical claims, benefits, eligibility, and prior authorization
• An average of 50-80 calls are expected daily.
• Take calls back-to-back while toggling through several applications on multiple screens
• Remain customer-focused at all times to meet tailored needs, providing positive outcomes for our member's well-being
• Attend 100% training (11-12 weeks) and the first 90 days of employment
• Resolve customer complaints through independent problem-solving skills and one-call resolution
• Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers.

QUALIFICATIONS

• High School diploma or equivalent
• 1 year of customer service experience is required
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Office Suite
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with difficult situations
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience.
10 hours ago