Data Entry Phone Representative, Express Scripts Pharmacy

The job profile for this position is Data Entry Representative, which is a Band 1 Professional Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

POSITION SUMMARY

Data Entry Phone Representative – Express Scripts Pharmacy

This position is work from home. Must Reside within 50 miles of Troy, NY

Job Description

Excited to grow your career?

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? As a Data Entry Phone Representative, you’ll be part of a dedicated team which ensures that our customers receive accurate and timely prescription therapy. You will be on the front lines with doctors’ offices, helping to connect them with our pharmacy teams, speaking with patients and responding to phone inquiries with care and detail.

How you’ll make a difference:

• Be a superstar in the eyes of providers and patients alike: Initiate phone calls with physicians’ offices to connect them with members of our pharmacy team. Contact patients to discuss orders we are fulfilling. Answer inbound calls as a result of messages left about orders we are fulfilling or have fulfilled. 

• Use your expert problem solving skills to help our patients be at their best every day: Work with patients and doctors to research issues with prescriptions to help patients get the medication they need.

• Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system.

What You Should Have: 

• High School Diploma / GED required 
• 1 year of relevant experience
• Strong communication skills (verbal and written)
• Ability to make decisions on the spot
• Friendly demeanor
• Professional phone etiquette
• Strong organizational skills
• Attention to detail
• Flexibility in the face of change
• Ability to multitask
• Typing and PC skills including Microsoft Office 
• Ability to handle learning of multiple tasks while maintaining performance metrics.

NOTE: We are currently training in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection.  A mobile or hot spot environment is not acceptable, and you may need to purchase an Ethernet cord depending on your current set up.

What you’ll love about working here: 

• Fun, friendly, and unique culture – Bring your whole self to work every day!  
• Choice of offered unique medical plans 
• Prescription Drug, Dental, Vision and Life Insurance 
• Employee Contributions for HRA and HSA accounts 
• 401K with Company Match 
• Paid Time Off and Paid Holidays 
• Tuition Assistance 

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 - 25 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.