Life Insurance Account Analyst - HYBRID

The job profile for this position is Investment Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.

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POSITION SUMMARY

Our Corporate Owned Life Insurance (COLI) organization is looking for a Life Insurance Account Analyst to support our collaborative team as you learn our life insurance products.  As your knowledge base grows, you will have the opportunity to expand your responsibilities which would include managing your own block of cases, working closely with broker and client contacts with the support of a healthy team environment. If you are a detail oriented, self-motivated individual, this role is for you! 

ESSENTIAL FUNCTIONS

• Process various life insurance transactions for our Corporate Owned Universal Life Insurance clients (e.g. death claims, premium payments, surrenders, withdrawals, loans, lapse mailings, etc.).

• Independently manage and perform case and policy level servicing, focusing on complex level plans for universal life products within Corporate Insurance.

• Manage the renewal process per the requirements of the case profile and the dates established in the renewal calendar.  Ability to quickly adapt to changes in plan designs, deliverables, requests, illustrations, software, case load, legislation, etc.

• Utilize advanced level of expertise in all products and procedures to take ownership of the business and effectively service our clients.  Maintain knowledge of Corporate Insurance products and plan designs at advanced/expert level.  Demonstrate ability to apply design concepts to assigned cases and identify exceptions and the impact on the end results.

• Act as the primary client contact for issue identification and resolution.  Communicate technical insurance concepts to executive insureds and brokers.

• Complete all client requests accurately, within service standards and/or within agreed upon deadlines.  Ensure all transactions are compliant with applicable laws and regulations.

• Produce special reports and perform analysis as required with accuracy and by the necessary deadlines.

• Utilize knowledge of product and plan designs to interpret illustration results and compliance implications.

• Identify problem areas and implement operation procedures to eliminate escalated issues.

• Identify inefficiencies and make improvements in workflow.

• Actively participate in departmental projects.  Project involvement includes: audits, spec development, prioritizing requests, testing, etc.

• Support scanning of critical policy documentation for future audit retrieval.

• Develop expertise in the administration / illustration / imaging systems to efficiently and accurately perform all policy activity.

QUALIFICATIONS

• Bachelors degree strongly preferred.

• Working knowledge of windows based computer software applications (MS Office products).

• 3 years of customer support or business experience in financial services industry or 2 years of customer support or business experience in Corporate Insurance.

• If servicing variable products, FINRA Series 6 & 63 must be completed within 6 months.

• Successfully complete 3 or more CLU exams within 2 years of hire.

• Strong analytical and financial skills.

• Knowledge of Life Insurance and general accounting principles.

• Strong oral and written communication skills.

• Customer service orientation.

• Proven multi-tasking ability and organizational skills.

• Understanding of financial services industry and related products.

• Sense of urgency to complete work.

• Proven ability to collaborate with others to achieve goals.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.