What are the responsibilities and job description for the Medical Assistant Float - Central West Region - Evernorth Care Group position at The Cigna Group?
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
*** This float role is eligible for 6% premium pay. If you elect to transition out of the float position in the future, you will forfeit this incentive. ***
****This float role is also eligible for round trip mileage reimbursement paid from your designated “home center” to all other centers. This is a worksite dependent position. ****
Are you ready to step into a position that combines your organizational skills, ability to multitask, and unrelenting drive to help others? We’re looking for a Medical Assistant to join our fast-paced, customer-focused primary care/adult medicine for Evernorth Care Group across the Phoenix Valley. If you’ve always wanted to work in the outpatient healthcare setting and enjoy a friendly work environment, we’re sure you’ll love this position.
Work hours: Typically, Monday-Friday 8 a.m.-5 p.m. (but may vary based upon location)
Primary Centers: Palm Valley, Westridge, Phoenix Central & Paradise Valley
Secondary Centers: Arrowhead, Paseo, Sun City & Sun City West
Responsibilities:
- Ensure day-to-day operations run smoothly in the clinic, use your organizational skills to help manage the health care needs of our varied patent populations.
- Room patients and complete vital signs, enter data in patient charts, assist with in-office procedures, review medications and outreach to patients and providers for the purpose of continuing care.
- Accurately follow all policies and procedures, practice in alignment with the scope of your certification or licensure.
- Provide excellent and friendly customer service through all avenues of communication.
- Document your efforts of all the care and information provided to our patients.
- Return patient calls, complete referrals, chart prep and forms management.
- Help answer questions, concerns, and requests, either in person, through our electronic health record system EPIC and patient portal, or by phone.
- Partner with the clinicians, your peers and the patients to meet the needs of the practice.
- Appropriately manage ambiguity, recognize appropriate ways to deal with conflict management.
- Cross train in the Front Office as well as the Laboratory (Phlebotomy)
- All other duties as assigned.
Minimum qualifications:
- Graduate of approved MA program or graduate of an unapproved program with successful completion of certification examination; graduate of a US Armed Forces medical services program or practicing medical assistant who completed supervision requirements prior to February 2, 2000 (“grandfather clause”).
- High school diploma or GED certificate
- Excellent customer skills, and care deeply about providing empathetic, quality care to customers
- Previous experience working in a healthcare environment
- Experience working with Microsoft Office and comfortable with data entry into our electronic health record system EPIC
- BCLS certification
Preferred qualifications:
- 1 year experience in the outpatient setting
- Bilingual (English/Spanish) skills
Front office
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
