What are the responsibilities and job description for the Medical Records Representative - Evernorth Care Group - On-Site position at The Cigna Group?
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
The role is an integral member of the multi-disciplinary team who functions under the direction and supervision of a supervisor. The position provides professional, courteous, and friendly assistance to our customers. The role serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna/Evernorth policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Evernorth Care Group Standard Operating Procedures, Policies, and Procedures.
Responsibilities and Essential Functions:
Researches and scans all loose sheet and documents appropriately in KPI spreadsheet.
Answers telephone in compliance with departmental procedures.
Communicates with all levels of health care clinicians (internal and external), attorneys, patients, and insurance companies regarding requests for information.
Reviews requests for release of information and processes requests made by patients, attorneys, insurance companies and other health care clinicians. Ensures compliance with state statutes and internal policies and procedures prior to processing requests.
Prioritizes daily work to include independent problem solving and decision making without daily supervision.
Appropriately logs and routes incoming records to providers for review and inclusion into the EHR.
Sorts and distributes mail on a daily basis.
Accepts and distributes packages and deliveries, as needed.
Demonstrates a positive customer service approach in all internal and external customer experiences.
Demonstrates flexibility in assignments, assisting in other areas as needed; cross trains and assists in other departments as needed.
Minimum Qualifications:
Medical terminology preferred.
High school diploma or equivalent.
Knowledge of electronic health records/systems, preferred.
One year customer service and PC skills (i.e. Microsoft Outlook, Word, Excel, etc.) required.
One year customer service in health care, typing, scheduling application experience, preferred.
Ability to convey information to customers in a warm, clear, concise manner.
Demonstrates positive customer service behaviors.
This role is worksite dependent and can only be performed onsite. You must be fully vaccinated for the Flu.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
