Pharmacy Operations Lead Representative - Accredo

Location: 100% onsite position  in Warrendale, PA

Hours:  4 days 9:30am-8:00pm, with rotating Friday shifts 

As a Pharmacy Operations Lead Representative you will be responsible for the distribution of workload and monitoring of workflow for members of their assigned area to ensure assigned work is completed timely and accurately. Accurate and timely execution of all assigned tasks in accordance with standard operating procedures, work instructions and supervisor direction.  Supports productivity, quality and safety efforts by accurately operating production equipment, assisting in troubleshooting and rectifying issues, and participating in development of policies and procedures.

What you’ll do:  

• Ensure appropriate distribution of workload and workflow for assigned area including scheduling, shifting resources and back filling as needed.  
• Serve as the first line resource for questions/issues from team in coordination with supervisor; demonstrates leadership qualities. 
• Assist Supervisor in ensuring that established policies and standard operating procedures are being followed and that individual and team goals for productivity and quality are met/exceeded. 
• Assist in the development, documentation and updating of policies and procedures for Technicians, including specific training and validation material, including one on one training and/or to group sessions as needed, Ensure that all team members are cross trained to cover production functions. 
• Accurately and responsibly operates production equipment to include but not limited to changing labels, cleaning printers, monitoring production equipment, and restocking materials.
• Ensure appropriate teams are informed of equipment malfunctions.
• Monitor the outbound docks and coordinate daily shipping needs.
• Promote a positive work environment for team that supports high employee morale and job satisfaction.
• Identify and document issues impacting performance and productivity of team members.
• Provide input regarding solutions.
• Provide coaching on how to process orders more efficiently and accurately.
• Leading by example.
• Stock packing boxes and supplies.
• Other duties as assigned.

What you need to do the job:  

• High School diploma GED required 
• General PC knowledge: Microsoft Word, Excel, PowerPoint and email skills, preferred.  
• Knowledge of standard concepts, practices, and procedures within dispensing pharmacy.  
• Experience troubleshooting problems in a pharmacy dispensing environment is preferred. 
• Strong attention to detail with good organizational skills. 
• Strong verbal and written communication skills. 
• Ability to stand for the full shift. 
• Ability to adapt in a dynamic work environment, learn quickly, troubleshoot problems and make decisions.  
• Must be able to push and pull carts  
• Ability to speak English is required for this position due to the need to communicate safety rules on the shop floor. 
• Must be able to lift 40 lbs.  

Why Choose Us? 

• Comprehensive Health Coverage from Day One (including medical, dental, vision). 
• Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation. 
• Robust 401K Plan with Company Match. 
• Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated. 
• Join us in shaping the future of pharmacy operations while enjoying a supportive and enriching work environment that fosters professional growth and fulfillment. Apply now to embark on a rewarding career journey with us!  

Address: 3000 Ericsson Dr, Warrendale PA 

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.