What are the responsibilities and job description for the Pharmacy Technician Lead - Quality Response Team - Express Scripts position at The Cigna Group?
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May retrieve, count, and measure drugs. Research problems related to customer prescription inquiries. Technical expert with depth or breadth of knowledge within Pharmacy. Provides guidance and direction to other members of the team. Collaborates with many departments within the pharmacy. Must be a Certified Pharmacy Technician (CPhT).
Position summary:
Quality Response Team members are essential in driving quality processes at Express Scripts Pharmacy. They are responsible in mitigating quality related events and researching quality related issues that would affect overall pharmacy DPMO. They support each department in various capacities depending on need in managing quality. They assist in trouble shooting and rectifying issues that can also impact overall pharmacy productivity. This is a dynamic position that requires critical thinking skills, quick decision making, and the ability to solve problems.
Essential functions:
- Monitor automation lanes and support bottle spotting teams to identify potential quality issues with automated dispensing.
- Respond to floor calls for quality related issues in pharmacy including automation, manual dispensing, warehouse, and packing departments.
- Research patient medication events.
- Collaborate with all departments and research operational issues that can impact building operation and quality.
- Research in house quality events and report findings out to Director of Pharmacy Practice and relevant/impacted departments.
- Document and manage quality audit process for all departments/shifts.
- Assist in development, documentation, and updating of Standard Operating Procedures
- Assist in training/development of other team members
- Demonstrate leadership quality consistent with Cigna Values.
- Other duties as assigned
Qualifications:
High school diploma or GED required
Three to five years relevant working experience
Experience in a pharmacy dispensing setting is required
Pharmacy Technician license in the state of Indiana
General PC knowledge and skills: Microsoft Word, Excel, PowerPoint and Outlook
Knowledge of standard concepts, practices, and procedures within dispensing pharmacy
Strong attention to detail with good organizational skills
Ability to stand for extended periods of time
Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
Ability and desire to assist team members
- Job Families for Job Profiles
Clinical--Pharmacy Operations
- Worker Sub-Type
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
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