Product Management Advisor M3P - Express Scripts - Hybrid

The Product Management Advisor is responsible for supporting the Medicare Prescription Payment Plan (M3P) solution. The ideal candidate will have a broad-based knowledge of Regulated Markets/PBM operations, strong product management experience, the ability to influence and drive change, and skilled in project management. This position will ensure compliance with the Center for Medicare and Medicaid Services (CMS), Inflation Reduction Act and Medicare Prescription Payment Plan, provide subject matter expertise to internal/external stakeholders, ensure metrics and performance guarantees are met, and perform data analytics and reporting.

Position Details:

• Analyze trends and develop recommendations to ensure client needs, compliance metrics, and/or internal support is met
• Creates project scope, project plan, tracks project deliverables, and communicates project status
• Ensure internal/external policies and procedures are documented, maintained, and followed
• Develop data analytics and reporting to identify trends
• Develop and deliver training to clients and internal resources
• Understand and use system tools to research and resolve issues and concerns
• Cross-train and support other team initiatives where appropriate
• Exhibit problem solving capabilities in a complex environment and make specific recommendations with rationale to leadership
• Participate in cross-functional projects or work teams
• Ability to appropriately interact with clients/account teams including:
  • Day-to-day contact for issue resolution
  • Communicate information about area of expertise to clients
  • Manage account team expectations and ensure appropriate follow-up

Qualifications:

• 3-5 years work experience, preferably in business analysis.
• Proficient in Microsoft Office products.
• Ability to identify and extract appropriate data sets from various systems, proficient in collecting and analyzing large data sets
• Analytical and detail oriented in all work activities/tasks, with a strategic perspective to enable the translation of metrics into trends, identification of improvement opportunities and root cause
• Internal and External Customer focused in all activities
• Excels working cross functionally at all levels of the organization to own, drive, manage and continuously improve the processes, perform root cause analysis, and develop reporting, and communication processes
• Innovator driven by Voice of the Customer to continuously enhance the value of our products and services to all internal and external customers.
• Ability to see business needs outside of one’s own work area
• Ability to execute tactics under a strategic vision

• Knowledge of State and Federal regulations preferred
• Proficient as a self-starter and detail oriented and proactive
• Ability to communicate effectively in meetings
• Ability to compose written communications for internal and external audiences
• Ability to fully bake products. For example, creating/maintaining documents such as SOPs, Product Presentations, Reporting, Metrics and Surveillance.

* * * This is a hybrid role that requires the ability to work in person three days per week. * * *

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.