Product Manager

The job profile for this position is Product Strategy Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.

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Digital Content Product Owner

Description

The Cigna.com Digital Product Owner is a critical part of the Cigna.com Digital Product team, responsible for defining and delivering solutions that create value for stakeholders while striking a balance between user needs, business objectives, and technical capabilities. Reporting to the Cigna.com Senior Product Owner, the Digital Product Owner will have responsibilities including translating the broad digital roadmap into specific initiatives, requirements, and acceptance criteria; designing solutions that support critical objectives; reviewing analytics data and metrics dashboards to understand user needs, opportunities, and existing product performance; prioritizing work to balance velocity with value; and working with stakeholders, partners, and delivery teams across the entire Cigna.com portfolio to ensure on-time, on-budget, on-target delivery.

This is a high profile, high impact opportunity to lead a major part of the strategic agenda on our flagship digital property. The ideal candidate will have a history of collaborating with a broad matrix of Product Owners, UX Designers, Content Strategists, Project Managers/Scrum Masters, business requestors, and subject matter experts (SMEs). This role will work with partners across the enterprise to identify and document digital features as detailed acceptance criteria for delivery and development.

The Digital Product Owner will be accountable for delivering exceptional user journeys across all audiences and properties, and will be evaluated on their ability to create improvements in customer acquisition, user satisfaction, and engagement metrics. As part of our Agile program structure, this role will have responsibility for navigation, information architecture/site hierarchy, solution architecture, and functional capabilities, as well as velocity, capacity management, rationalization, and prioritization.

Responsibilities

•          Key Liaison between stakeholders, development teams, UX and content teams

•          Communicate and collaborate effectively with team members to achieve project goals

•          Nurture ideas and solutions and contribute towards determining roadmap objectives for products in the creation phase

•          Support the development team as product SME throughout the entire development process

•          Lead meetings to identify issues and fixes for projects across teams

•          Assist in the establishment of features, their priority, acceptance criteria and participate in sizing exercises.

•          Identify, communicate, escalate and resolve team dependencies and impediments with stakeholders

•          Support the delivery of a demonstration for the program increment release

Requirements

• 2 years experience working in Web Product Ownership
  • 2 years’ experience building digital customer-facing products, at scale
  • 2 years’ experience building customer-centric digital experiences (B2C)
  • 2 years’ experience with Agile processes and Kanban
• Proven track record of successfully shipping superior digital products
• Able to effectively translate digital strategy into discrete deliverables
• Strong working knowledge of all key functional areas, including usability, UX, design, marketing, and information architecture; able to collaborate with front-end development and software architecture teams on delivery

• Detail-orientated and thorough, with strong execution skills and ability to deliver and measure results in a complex and fluid environment

• Understands “the art of compromise,” with an ability to articulate both business and marketing needs as well as desired end-user experience; able to provide practical, useful input on design, experience, and technical decisions
• Excellent communication and interpersonal skills are required
• Displays a growth mindset and a bias towards action
• Knowledgeable in modern web architecture and development, responsive web design, mobile web patterns, performance optimization, SEO, and analytics

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 116,800 - 194,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.