What are the responsibilities and job description for the Revenue Account Specialist - Remote position at The Cigna Group?
Job Summary
The Revenue Account Specialist (RAS) is responsible for managing all billing aspects for a book of business. The RAS is accountable to collect all premium/fees billed on an invoice, resolve all billing inquiries, and partner with internal and external partners to create a positive client experience.
Job Responsibilities
Manage the end-to-end billing relationship at the broker, client, or TPA level for all items related to the medical, dental, vision, and pharmacy invoice
Work with client/third party vendors on the billing installation and ongoing processes to improve the client experience and reduce financial risk
Ability to function within both a shared email mailbox and individual email box
Conduct and lead client/TPA walkthrough calls to explain standard process and discuss any non-standards
Conduct and lead internal calls with partners such as Sales, Underwriting, Implementation, Commissions, Eligibility, and Structure to speak to billing discrepancies, questions, requests, and/or feedback
Utilize problem solving skills and financial knowledge to identify root cause of client issues (related to incorrect rates, eligibility errors, commission’s errors, etc.)
Utilize analytical skillset to research discrepancies and provide instruction to internal and external partners on next steps
Partner with offshore Global Service Partner to improve the client experience and reduce financial risk
Communicate via telephone and email to delinquent clients in order to drive collection of outstanding premiums following the standard delinquency process
Responsible for addressing and resolving unapproved non-standard practices, both internally and externally
Updates reporting timely and accurately
Ability to be flexible and receptive to change in workflows, processes, or daily role expectations
Drives changes in client behavior to achieve Cigna's financial results
Job Qualifications:
Highschool diploma or GED required
Minimum 2 years of billing experience
Strong technical and analytical skills
Ability to problem solve
Strong customer-centric focus and ability to work directly with point of contact in a client-facing role
Ability to establish strong matrix partner relationships and follow through on expectations
Demonstrate ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work
Support or realign focus designed to meet or exceed customer expectations
Ability to manage multiple and divergent priorities and deadlines
Work proactively with minimal support
Basic knowledge of multiple software and system-based applications, including database and spreadsheets (Word, Excel, PowerPoint, tracking systems)
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization
Demonstrate interpersonal skills
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
