Sales Market Operations Lead Analyst

The job profile for this position is Sales Operations Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

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We are hiring Sales Market Operations Lead Analyst in this market:

• Atlanta, GA

This role is hybrid. Three days per week are required in a nearby Cigna office, and the remaining time is spent working from home.

Background

Our mission is to improve the health, well-being and peace of mind of those we serve. We do that by making health care affordable, predictable and simple.  In an effort to deliver the differentiated value needed to compete in the marketplace, our evolved growth framework—Drive to 2025—will bring our mission and strategy to life and position our company for the next era of growth.  The key pillars to achieve our goals will be: 

• Grow:  we will grow our existing businesses by delivering differentiated value for the customer and clients we serve today.

• Expand:  we will broaden our reach to impact more lives beyond our current footprint by entering new businesses, geographies and buyer groups.

• Strengthen:  we will continue to invest in our future by enhancing key enterprise capabilities that accelerate efficiency, decision-making and innovation.

How we win in the marketplace will be by retaining, deepening and adding client and customer relationships all the while growing the value of new and existing distribution channels through segment expansion, capability development, broker engagement and successful execution of sales and retention strategies. 

Role Summary

The Sales Market Operations Lead Analyst will be responsible for delivery of Sales Operations assignments/projects in partnership with the U.S. Commercial distribution leadership and broader Client & Growth Services organization. Will contribute to and lead projects and processes that support local market sales initiatives, sales growth meetings, office facilities management and community/charitable events.  Responsibilities also include sales and operations analysis and facilitation of market level growth and strategy discussions in conjunction with the local Market Growth Leaders (MGL).

Key Responsibilities:

• Supports sales operations for a dedicated geographic area.  Support sales in resolving client inquiries and conducts research to provide product and service information proactively and upon request.  Works alongside Market Growth Leader for local market and sales needs.

• Accountable for facilitating Sales Operations discussions and ensuring the appropriate reporting and analysis, including sales activity and sales performance metrics, are available for such discussions. Actively engage in the management process and ensure Market Growth Leader has the insights/data needed for meeting readiness/preparedness.  Ability to highlight key elements that may require attention. Supports/facilitates key calls such as Growth and APEX calls, Market Sales Strategy meetings, Market Execution and Activation calls, 1/1 planning etc.  

• Provides tracking and oversight of key sales-supporting processes such as: Producer Incentive Plan reconciliation and audit, Optional Services Spend, Producer Business Development/Local Producer Dollar and Community Engagement Spend tracking  

• Will serve as a business resource and lead projects or project tasks within a broader project or have accountability for ongoing activities or deliverables to ensure local market initiatives and/or meeting follow-ups are on track, completed timely.  To include project management of facility management, community/charitable events and ticket manager while working in partnership with local Admin Professionals, Community Affairs, Field Marketing and Real Estate.

• Helps drive consistency and best practices within the local market while working collaboratively across the segment and broader Client & Growth Services organization.

• Professional execution: demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills, honor and support confidentiality and work across the Sales team, RSOs and matrix partners. 

• May provide support and mentorship to members of the broader Client & Growth Services organization.   Works autonomously, only requiring “expert” level technical support from others.

Qualifications

• Bachelor’s Degree and one year of related work/internship experience OR 5 years of related work experience in Sales or Operations is strongly preferred

• Highly skilled in Salesforce, Microsoft Excel and PowerPoint. Experience with Tableau preferred but not required.

• Ability to learn quickly and demonstrate proficiency

• Strong communication skills (verbal, written)

• Looks for innovative ways to complete deliverables

• Organized and experienced in meeting tight deadlines  

• Provides insight into key decisions or risks and ways to mitigate them

• Demonstrated strong analytical and problem-solving skills

• Demonstrated ability to drive results required

• Adapts to ambiguous or unfamiliar terrains

• Able to work comfortably with Sales Leadership and matrix partners

Enterprise Leadership Competencies

• ALIGN:  CONNECT and UNITE

  • Builds Networks:  Effectively building formal and influential connections & relationships among and across cultural, organizational and global boundaries

  • Managing Complexity:  Making sense of complex, high-quantity and sometimes contradictory information to effectively solve problems.  Approaches problem-solving from a systems perspective, defining connections, linkages and interdependencies

• INSPIRE:  ENERGIZE and ENGAGE

  • Values Differences:  Sponsors and mentors people from a variety of backgrounds and perspectives

  • Courage:  Stepping up to address difficult issues, saying what needs to be said.  Confronts actions that are inconsistent with the organization’s views and values

• DEVELOP:  ADAPT and CREATE

  • Nimble Learning:  Ensures that the organization has the means to systematically gather and apply lessons learned

• DELIVER:  KEEP OUR PROMISES

  • Ensures Accountability:  Holds self and others accountable to meet commitments.  Creates an environment of accountability for meeting agreed-upon expectations

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.