Senior Director- Evernorth Health Systems Services Technology- Evernorth Health Services

The job profile for this position is Software Engineering Senior Director, which is a Band 5 Management Career Track Role.

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Willingness to travel up to 30%.

OVERVIEW:

The Senior Director of Evernorth Health Systems Services Technology is responsible for overseeing all aspects of software technology delivery for CuraScript SD.  This role serves as a key partner to all businesses within Health Systems Services, including Verity and other current and future entities.  The position plays a crucial role in optimizing resources, developing team members, and collaborating closely with business leaders by attending their staff meetings. Additionally, it involves increasing the knowledge base and identifying and maximizing synergistic opportunities with Pharmacy and Evernorth.

Will lead the overall strategy, design, delivery, and management of technology personnel and resources to support CuraScript SD (CSD) and serves as a key partner for all other entities within Health Systems Services (HSS).  A primary focus is to identify and maximize synergistic opportunities between CSD/HSS and other businesses within Pharmacy , encompassing both process and technical capabilities, especially as the business grows organically and through potential inorganic opportunities.  This role independently interfaces with key senior leaders and stakeholders from the business, functional operational areas, and broader technology applications, architecture, operations, and security teams.  The position holds ultimate accountability for ensuring that business and technology needs are met on time, within budget, and with the agreed-upon scope.  The Senior Director will also develop a technology staffing and location strategy that meets the current needs of the CuraScript business while positioning the organization for greater flexibility and responsiveness to future needs of the broader Health Systems Services organization. Specifically, this role leads an organization comprising two directors, 115 personnel across multiple cities, and a $50M portfolio.  Given that the CuraScript SD primary office is located in Lake Mary, Florida, it is expected that the leader in this role will be present in that office as appropriate.  The products under this leader's accountability include all CSD assets and environments, including both legacy (TPS) and strategic capabilities (SAP Hana4), Fusebox, HUB Services, and all other capabilities supporting CSD and HSS now and in the future.

This role will work with all levels of business, ensuring the deliverables align with business outcomes, with measurable results.  The leader will be set both short-term and long-term vision while collaborating with multiple technology, operational, security, audit, and business development partners. 

RESPONSIBILITIES:

• Cultivate, engage and empower engineering teams that are aligned around the core business and technology strategies for the Pharmacy organization with a specific focus on CSD and proving partnership/support to the other entities in HSS; Conveys business and technical strategic vision for the team.

• Ensure holistic ownership and accountability for technology products and delivery, including: Complete end-to-end knowledge of product ecosystem, business transactions, system flow, architecture, upstream and downstream dependencies and automation capabilities & opportunities.

• Define staffing strategy for the product domain including budget planning; executing performance reviews and development plans for staff; recognizing technical and leadership development opportunities and addressing them through mentoring and other mechanisms.

• Establish a team in the Hyderabad Innovation Center and/or Ireland to reduce dependencies on external vendors and to foster innovation to service the CSD and HSS businesses.

• Attend all business SR leader staff meeting as the single accountable Technology leader.  Collaborate with operations, sales, finance and all other business unit leaders.

• Establish a strong business relationship with the SAP account team.

• Influence business partners at all levels of the organization to align future state business and technical road maps.

• Ensure future destination state architecture and road maps are complete, consistent and feasible; Define business cases and influencing support for large, transformative technology investments.

• Complete understanding of total cost of ownership; Must meet budget and partner with CSD finance.

• Develop relationships and negotiates with vendors providing software engineering, development and related services to the Company.

• Deliver through team; using delegation effectively to ensure all domain obligations are met and serve as an engineering technical champion to drive technical decisions.

• Collaborate cross-functionally within the larger technology organization, strengthening connections and aligning processes and expectations to more strongly connect CSD and the team with the enterprise technology organization. 

• Apply knowledge of business and the marketplace to advance the organization’s goals.

• Develop strong matrix relationships with business partners, architects, engineering teams, product managers and quality engineering to operate efficiently and strategically in delivery of world-class solutions that are performance, scalable, reliable, resilient and secure.

• Ensure applications are designed and constructed using solid engineering patterns to achieve destination state vision, with an emphasis on resiliency.

• Encourage innovation and diversity of thought to solve complex business problems; Proactively seek automation opportunities and introduce AI solutions into the CSD world.

• Remove impediments to achieve quality standards, project deadlines and business objectives.

• Advocate for emerging software engineering, EN portfolio management practices, and agile best practices and methodologies.

REQUIRED SKILLS:

• Bachelor of Science in Engineering or related field.

• Healthcare domain knowledge.

• 12-14 relevant year of working experience, including people management, in the pharmacy or distribution industry highly preferred.

• Excellent written and verbal communication skills.

• Solid analytical skills, highly organized, self-motivated and a quick learner.

• Flexible and willing to accept change in priorities as necessary.

• Advanced problem solving and analytical skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

• Demonstrated ability to lead a work group or major project team.

• Hands-on and results-oriented, with the ability to balance multiple projects and multiple sites simultaneously.

• Demonstrated ability to adapt to changing processes, responsibilities, and work environments and make independent decisions quickly.

• Well-developed communication (written, verbal, presentation) skills and ability to work effectively with all levels of employees/clients.

• Effective motivator and self-starter.

• Demonstrated ability to meet multiple deadlines, at multiple sites, while managing a heavy workload.

• Lead teams in ambiguous situations to find the best solution to problems while gaining corporate consensus to the solution.

• Excellent planning and organizational skills.

• Demonstrated abilities as a high performer.

• Must be able to work flexible schedule.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.