What are the responsibilities and job description for the Technical Support Analyst position at The Cigna Group?
Role title – Technical Support Analyst
Organization
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
Role
The Technical Support Analyst role will join our production support team responsible for supporting a portfolio of applications, d The Manager of National Accounts will manage a team of Sales Representative responsible for the continued development and growth in the National Account segment. As a Manager, you will participate with key Account Managers and Sales Managements to develop sales strategies for new and existing accounts and help identify target accounts and opportunities within the framework of the organization-wide strategy for revenue growth. In this role, you will ensure that market share for products related to National Account in the non-acute space is strategically and tactically increased with consistency. The Manager, will also monitor competitive activity in each account and ensures that appropriate response strategies are formulated and communicated. This may include compiling reports on customer retention, business opportunity and market trends for senior management. This position is responsible for setting goals, expectations, and developing future strategies to maintain and enhance the quality of support the team provides. Focuses on implementing and executing strategies within own department/discipline/team. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. The Manager of National Sales is recognized internally as a subject matter expert.
Essential Functions
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Organization
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You’ll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
Role
The Technical Support Analyst role will join our production support team responsible for supporting a portfolio of applications, d The Manager of National Accounts will manage a team of Sales Representative responsible for the continued development and growth in the National Account segment. As a Manager, you will participate with key Account Managers and Sales Managements to develop sales strategies for new and existing accounts and help identify target accounts and opportunities within the framework of the organization-wide strategy for revenue growth. In this role, you will ensure that market share for products related to National Account in the non-acute space is strategically and tactically increased with consistency. The Manager, will also monitor competitive activity in each account and ensures that appropriate response strategies are formulated and communicated. This may include compiling reports on customer retention, business opportunity and market trends for senior management. This position is responsible for setting goals, expectations, and developing future strategies to maintain and enhance the quality of support the team provides. Focuses on implementing and executing strategies within own department/discipline/team. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. The Manager of National Sales is recognized internally as a subject matter expert.
Essential Functions
- Manage the day-to-day activities for a team of Sales representatives.
- Take an active role in the sales process with sales representatives and their prospects as needed to drive business. Guide communication with existing clients to ensure all relevant data is accurate and to organize quarterly review meetings, RFP’s or other events.
- Identify and implement best practices across the team. Motivate team members and maintain morale.
- Serve as a SME regarding current sales processes. Serve as a liaison for all cross-functional needs.
- Conduct annual reviews, address performance issues, and reward achievements; while also setting goals and develop future strategies to maintain and enhance the quality of support the team provides.
- Manage the execution of team and cross-functional projects. Take an active role in managing projects from creation to finalization and meet all deadlines.
- Develop policies and procedures to document process improvement efforts. Make sure that all current and potential products relevant to this market are in focus, availability awareness is consistent and pricing through all channels is executed appropriately and in the best interest of the organization.
- Take an active sales role with all segments under your direct Sr. Sales Manager.
- Support Sr. Sales Managers, Sales Directors and Strategic Relationship Directors as assigned.
- Assist with the hiring process for all positions within their department, Monitors staff performance, develop and mentor to ensure a high performing team.
- Ensure the utilization and accuracy of data in the Saleforce system. Proactively identify opportunities to improve data integrity. Maintain policies and procedures to ensure the accuracy of the data.
- Bachelor’s Degree in Business Management or Marketing preferred
- Five to eight years of relevant experience and a bachelor’s degree or 3-5 years of experience AND a Master’s degree or 11-14 years relevant working experience
- MS Office and database management
- Knowledge of the therapeutic segments engaged by the National Sales Department.
- Understanding of the suite of products that impacts the practices in this space.
- Awareness of market influences, competitive standings, pricing approaches, sales techniques, and available resources to access for success.
- Must be able to drive collaborative efforts within Curascript and the Cigna umbrella of businesses when demanded.
- Excellent organizational skills, Strong leadership and team building skills, Proven ability to manage projects against deadlines, Proven ability to multitask, Proven ability to work in a team environment.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
