Technical Training Analyst - Verity Solutions - Hybrid

The job profile for this position is Technical Training Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Assist in developing and maintaining both documentation and educational content for internal Verity associates and external customer audiences.  Gain a deep understanding of products and services, in order to translate complex information into simple, polished, engaging content.  Work collaboratively with internal business partners to assess needs and prioritize tasks.  This role will also help evaluate current content and build out educational resources using a content management and source control system.

Duties and Responsibilities:

• Plan, manage and conduct customer facing education programs- including but not limited to webinars, tradeshow, and prospect/customer training, as well as other projects as assigned. 
• Plan, manage and conduct internal education programs - including but not limited to webinars, documentation, new hire on boarding classes and skill assessments, as well as other projects as assigned.
• Gather information from subject-matter experts and develop, organize, and write online documentation and online training materials.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation
• Work and communicate across departments, including but not limited to Product Development and Operations to understand use cases and documentation requirements in order to outline, write, and edit content,
• Assist with the design, development, delivery and ongoing maintenance of both a client and internal certification program
• Use known education principles and stay up to date on new training methods and techniques
• Assist in maintaining curriculum tools and resources 
• Other duties as assigned

Experience, Skills and Qualifications: 

• Experience as an effective technical writer and/or instructional designer creating software documentation and training materials for internal and external customers in a SaaS environment for a minimum of 2 years.
• 340B program or healthcare background a plus but not required
• Experience as an effective trainer, capable of delivering live Virtual Instructor-led training to employees and customers.
• Experience using basic image editing tools, like Snagit and Video tools like Camtasia
• Experience using a source control system like Git Hub or Team Foundation Server
• Experience using a content management system like MadCap Flare to create and update documentation and on line help projects
• Experience creating training videos for internal and external viewers
• Ability to coordinate, schedule and manage multiple projects and training events in a corporate setting
• HTML/CSS experience
• Strong communication skills, written and verbal with a keen eye for detail
• Team player, able to thrive in a fast paced, changing environment
• Ability to adhere to documentation voice of the business/guidelines
• Ability to multi-task and prioritize workload while being a self-starter
• Proficient in MS Office:  Intermediate/Advanced Excel, Word, Outlook, PPT
• Proficient in Adobe Acrobat
• Internet Connection with cable broadband or fiber optics with speeds of at least 10Mbps download/5Mbps upload.

Working Conditions:

The job conditions for this position are in a standard office setting.  Employees in this position use PC and phone on an on-going basis throughout the day.  Occasional corporate travel (up to 15%) to remote offices, business meetings, events and customer facilities may be required.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 69,500 - 115,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.