General Manager - Operations Excellence

Description

This role will be responsible for ensuring the “excellence” in operations - from performance management to process improvements: ensuring good governance for growth & sustainability of TCF’s formal schools program.

In order to ensure quality at scale, TCF needs to have robust processes, systems, compliance mechanisms for data recording, collection, digitization & transformation, ensuring that accurate information is available to the right people at the right time for efficient planning and decision making.

Digital transformation & process re-engineering will entail change management, requiring good communication protocols/mechanisms to be in place & relationship building with multiple stakeholders.

Performance Management

• Ensuring good governance by working with multiple stakeholders to develop the KPI framework for achieving long term impact
• Setting annual performance targets
• Ensuring timely & accurate data collection, digitization & transformation
• Ensuring multiple compliance mechanisms for data quality assurance
• Performance review: Assessment against targets, data review & insights
• Performance reporting
• Informing policy /process changes
  
  

Systems Development

• Digital transformation: working with multiple stakeholders to custom develop a product solution for TCF’s new Operations Management System
• Deep dive into the existing system (School Management System/School Management App) and understand the gaps.
• Reengineer business processes to simplify, optimize and increase efficiency
• Work closely with the product development team for design and development.
• Define user acceptance criteria and develop acceptance tests. Monitor the results of the UATs and ensure problems areas are resolved.
• Plan and execute deployment, go-live and upgrades.
• Implement a continuous improvement mechanism.
  
  

Process & Policy Improvements

• Identification of inefficient policy & processes which are affecting performance delivery standards
• Process re-engineering & optimization: setting & improving operational designs (‘how’ of implementation)
• Continuous improvement/efficiency in delivery
  
  

Communications & Collaboration

• Map and manage key stakeholders for feedback and communication.
• Change management through streamlined & timely communication with stakeholders
• Work effectively with cross-functional teams
• Working closely with on-ground field teams for timely implementation & deployment of systems
  
  

Required Skills

Strategic thinking, planning, organizing, implementation

• Experience of managing products /programs
• Understanding of governance, process controls, compliance
• Ability to plan & prioritize to ensure smooth implementation
• Organized and detail oriented
  
  

Process Optimization And Problem Solving Capabilities

• Digital transformation of organization's, change management
• Project management
• Sound understanding of software technology
• Proficient with MS Excel and analysis tools, like Power BI
  
  

Experience Of Leading And Managing Teams

• Ability to collaborate with individuals & teams across the organization
• Effective communication at all levels including training skills
• Good relationship management skills
  
  

Education

Masters

Experience

12-15 years of experience in:

• Initiating, launching & scaling of program/product: from design to operational implementation
• Performance management, process changes/optimization to ensure feedback loop for continuous program /product quality improvements
• Digital transformation: shift from paper-based information collation, to digitization of data at source to inform evidence based decision making
• Relationship management with multiple stakeholders, developing teams
• Making work plans, building processes & systems, ensuring governance/ compliance