What are the responsibilities and job description for the Member Events and Catering Manager position at The Citrus Club?
POSITION SUMMARY
The Member Events and Catering Manager's primary duty is increasing Member participation at the Club and fostering a Friend Friendly culture. Drives member and their guest attendance of all Member golf, social and dining special events to ensure a referral culture is in place, increase member satisfaction and retention. Drives Club catering initiative as it relates to Private Member Events outside of the Clubs Event Calendar.
EXPERIENCE, EDUCATION AND SKILLS REQUIRED
- Three years of related experience in catering or member relations preferably in country club/golf/hospitality/service industry, or equivalent combination of experience
- Solid time management, organization, and prioritization skills; ability to work independently
- Excellent customer service orientation and focus on customer satisfaction required
- Positive attitude and outgoing personality preferred
- Strong knowledge of Food and Beverage operations and communicating event needs with Director of Food and Beverage
- Strong leadership and people skills, plus the ability to build, foster, and support a team environment desired
- Strong verbal, interpersonal and written communication skills. Computer and database experience required.
- Must have a professional appearance and manner, a gracious attitude, and the ability to interact with diverse groups. 1 – 2 years of pro-active catering sales experience.
- Weekly updates of a pace report.
- Work with limited support.
- Supports the Food & Beverage Director with all aspects of F&B operations.
ESSENTIAL RESPONSIBILITIES
- Works with the General Manager and all Department Heads to identify, complete and implement the annual Club calendar for Member events to meet the needs and desires of members, driving member usage and retention.
- Works with the General Manager and all Departments Heads to set goals for Member attendance and Guest attendance at each event, thereby ensuring a referral culture and continual pipeline of new membership leads.
- Achieve event attendance goals utilizing relationship with Members and focusing on specific segments of the Membership determined by purpose of planned event.
- Managing private events from start to finish
- Other duties may be assigned by management
PHYSICAL AND MENTAL DEMANDS
- Ability to Multitask and handle stressful situations.
- Ability to stand, stoop or walk for long periods of time.
- Must work well in a team environment
