Universal Community Banker

Job Summary:

The Universal Banker/Community Banker is a multifaceted professional responsible for a wide range of operational activities, combining the responsibilities of both Bank Teller and New Account Representative roles. This role serves as the "frontline" of our bank, playing a fundamental role in ensuring customer satisfaction and delivering comprehensive financial services.

Duties/Responsibilities:

Customer Service and Transactions

• Warmly greet and assist customers with their banking needs.
• Conduct deposits, withdrawals, check cashing, and other financial transactions in accordance with established policies and procedures.
• Verify signatures and ensure sufficient funds for withdrawals.
• Accept deposits, confirming transaction and account accuracy.
• Identify and resolve customer inquiries and issues related to banking services.

Account Setup and Management

• Assist consumer and commercial customers with account setup, explaining various account types, products, programs, and services.
• Provide guidance on online banking and debit card services.
• Enroll customers and accurately input their information into the bank's recordkeeping system.
• Verify documentation for account setup.

Financial Services and Relationships

• Build trust-based relationships with customers and prospects to meet their financial needs.
• Identify opportunities to promote new banking services and cross-sell appropriate solutions to meet customer needs.
• Explain and promote the bank's products and services to customers and prospects.

Recordkeeping and Compliance

• Enter all transactions into the bank's recordkeeping system, maintaining meticulous records and providing customer receipts.
• Ensure compliance with banking regulations, including identifying and reporting fraudulent activities to prevent financial loss.
• Identify and report suspicious and/or unusual activity to the bank’s BSA Department.

Cash Handling and Balancing

• Prepare, verify, and issue cashiers' checks, money orders, cash advances, and wires.
• Calculate daily transactions accurately using appropriate technology.
• Balance all cash drawers at the end of shifts.
• Accept and count cash and checks daily.

File Maintenance and Organization

• Develop, organize, and maintain confidential customer files.
• Maintain a well-organized work area ensuring the safety of negotiables and confidential records.

Collaboration and Adaptability

• Collaborate with other team members and provide relief or assistance as needed.
• Demonstrate initiative and a commitment to continuous learning, adapting to changing banking practices and technology.

Additional Responsibilities

• Perform other duties as assigned by bank management.
• May assist with training new employees, sharing knowledge and skills.

Required Skills/Abilities:

• Eagerness to learn and develop new skills.
• Excellent verbal and written communication skills.
• Proficient in professional telephone and email etiquette.
• Strong mathematical proficiency.
• Ability to maintain client confidentiality.
• Strong multitasking abilities and the capacity to handle interruptions gracefully.
• Ability to work independently and as part of a team.
• Trustworthiness and a commitment to acting with integrity.

Education and Experience

• High school diploma or equivalent preferred.
• Minimum age of 18.
• Previous experience in a public office, bank, or directly working with the public is preferred.
• Successful completion of all assigned training courses.

Physical Requirements

• Must be able to lift to 25 pounds as needed.
• Prolonged periods of sitting at a desk, standing, and working on a computer may be required.

City National Bank is an Equal Opportunity Employer