What are the responsibilities and job description for the Customer Relations Specialist position at The City of Cedar Park?
The City of Cedar Park
The City of Cedar Park is seeking qualified, energetic applicants for the Customer Relations Specialist role at City Hall!
The Customer Relations Specialist serves as the city's primary customer service representative and receptionist providing information and/or solutions to all inquiries. Duties also include providing clerical and administrative support to the Human Resources Department and other departments, as needed. Must be able to work the hours of 12:00PM to 5:15PM, Monday through Friday.
The Customer Relations Specialist serves as the city's primary customer service representative and receptionist providing information and/or solutions to all inquiries. Duties also include providing clerical and administrative support to the Human Resources Department and other departments, as needed. Must be able to work the hours of 12:00PM to 5:15PM, Monday through Friday.
The Position
- Greets the public in person and on telephone;
- Provides accurate general information regarding city services, answers questions, provides solutions and directs individuals to appropriate party as necessary;
- Contacts city departments to obtain services information for the public;
- Accepts and processes incoming mail and courier packages, including distributing mail when it is delivered and collecting, stamping, and processing outgoing mail for other departments;
- Addresses envelopes for receipts and mail;
- Maintains front desk rotation calendar;
- Continually updates the employee directory, the City Hall and Off Campus phone directories and other general information lists;
- Assists in setting up new employee folders;
- Assists in preparing new hire orientation packets and maintains employee computer log-on data;
- Assists in compiling folders for benefits open enrollment;
- Assigns required training to new employees;
- Monitors the Learning Management System (LMS) database ensuring all employees have completed the necessary training needed for their positions, and notifying supervisors with updates on employee LMS training when needed;
- Processes incoming bids;
- Prepares reports using Incode;
- Provides information to applicants;
- Prepares correspondence;
- Maintains work area and ensures the appearance of the City Hall lobby is neat and clean;
- Prepares holiday signs for various city hall buildings;
- Creates publicity materials, including leaflets, signs, posters, logos etc. using PowerPoint and Publisher for special events and programs;
- Manages personnel and Workers Compensation files and other filing as assigned for the Human Resources Department; and
- Performs such other related duties as may be assigned.
Acceptable Experience, Training, Certifications and Licenses
High School Diploma, or equivalent, AND
At least two (2) years clerical and customer service experience or other related administrative experience; OR
Any additional education which provides the required knowledge, skills, and abilities may be substituted for up to one (1) year of experience.
Must be able to work the hours of 12:00PM to 5:15PM, Monday through Friday.At least two (2) years clerical and customer service experience or other related administrative experience; OR
Any additional education which provides the required knowledge, skills, and abilities may be substituted for up to one (1) year of experience.
Supplemental Information
Knowledge of: functions and activities of municipal government; standard office procedures.
Skill/Ability to: operate standard office equipment, including multi-line telephone, personal computer using standard word processing, spreadsheet and data inquiry software and maintain records and files with precision and accuracy; maintain confidentiality on required matters; multi-task; establish and maintain effective working relationships with co-workers, city officials, and the general public; demonstrate proficiency in both oral and written communication; and maintain records and files with precision and accuracy.
Skill/Ability to: operate standard office equipment, including multi-line telephone, personal computer using standard word processing, spreadsheet and data inquiry software and maintain records and files with precision and accuracy; maintain confidentiality on required matters; multi-task; establish and maintain effective working relationships with co-workers, city officials, and the general public; demonstrate proficiency in both oral and written communication; and maintain records and files with precision and accuracy.
Part Time employees who are regularly scheduled to work less than 20 hours per week will participate in Social Security.
Part Time employees who are regularly scheduled to work 20 or more hours per week will participate in the Texas Municipal Retirement System and will receive pro-rated accrued leave including Holiday, Sick, and Vacation. For more information view our benefits page .
