Administrative Analyst

This position performs highly responsible management and complex professional administrative work, planning and implementing new program initiatives. Work emphasizes assisting the Director in managing the department’s budget, departmental IT initiatives, records management, and supervision of the day-to-day operations of the department.  Work may include customer service functions and interaction with the public, as well as management of division resources to ensure proper allocation of personnel.  The incumbent will exercise independent judgment in evaluating needs and directing issues to the appropriate division or staff for resolution, as well as evaluating resources allocated to staff to promote efficient operations.  Reports to and is supervised by the department director.   

The following duties are normal for this position.  The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.  
 
Assists the Director in matters related to departmental fiscal, administrative, and budgetary policy. 
  
Assists the Director prepare departmental budget. 
 
Designs and implements appropriate training programs and trains employees. 
 
Supervises support staff; issues discipline and takes other corrective measures as necessary.  Reviews evaluations performed by subordinate staff. 
 
As requested by the Director, develops and analyzes statistical and productivity reports, and makes recommendations to the Director for streamlining operations.  Studies industry best practices and proposes solutions for optimizing operations.   Produces other reports as required. 
 
Assists the Director implement and monitor new initiatives; establishes benchmarks to measure the efficiency of departmental procedures and allocates resources as needed. 
 
Develops, implements, and evaluates new technology and record management initiatives within the department, consistent with Florida records retention law. 
 
Maintains logs; processes complaints when received; tracks the progress of complaint resolution and records the final disposition.  
 
Ensures completeness of controls, adherence to standards, completion of documentation, quality of output, and efficiency of systems and programs. 
 
Supervises the daily operations of the department; for those departments interacting with external clients, this includes, but is not limited to, preparing customer information to assist staff in expediting customer needs. Allocates or re-allocates staff resources as needed to ensure the efficient flow of customers. 
 
Reviews for completeness applications, forms, and other documents to be submitted to City Boards, departments, and outside agencies. 
 
Performs other related duties as assigned.