What are the responsibilities and job description for the Part Time Usher position at The City of Elkhart?
JOB SUMMARY
Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as-needed basis performing various tasks in providing patrons with an enjoyable experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Customer service position addressing the needs of the patrons of the Lerner Theatre during performances and events. Incumbent works on a casual or as-needed basis performing various tasks in providing patrons with an enjoyable experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provide for patron needs such as seating, information, assisting patrons with challenges, direction to facilities, etc.
- Direct patrons with Box Office issues to the proper area for assistance
- Take tickets and hand out programs
- Respond to emergency situations by assisting, calling for critical assistance, directing occupants in an emergency evacuation, etc.
- Clean up after performances/events
- Set up for next performance/event
EDUCATION AND EXPERIENCE
- Graduate of accredited high school/GED preferred
- Customer service experience desirable
KNOWLEDGE, SKILLS, AND ABILITIES
- Flexibility to perform various customer service duties
- Flexibility of available hours days, evenings, weekends
- Ability to read and understand seating charts and facility maps
- Ability to logically reason and assess customer needs
- Ability to work under stress and fast paced environment
- Ability to handle concerns of public courteously and efficiently
PHYSICAL, MENTAL, AND VISUAL SKILLS
- Ability to stand for long periods of time
- Ability to stay calm under pressure
- Vision clarity with or without corrective lenses to see adequately in limited lighting
WORKING CONDITIONS
- Works shows/events, arriving as assigned before each show and remaining after each show/event until clean-up/set-up is completed
- Work is in a theatre environment with uneven walking surfaces, stairways, and limited lighting
- Work consists of constant customer contact
- Work is on a casual/as-needed basis daytime, evenings, and/or weekends with no guarantee of hours
POST OFFER TESTING REQUIREMENTS
The City of Elkhart is a Drug Free Workplace. Therefore, successfully passing a post offer drug screen is required (random drug testing may be conducted after employment).
