What are the responsibilities and job description for the Clerk - FFD position at The City of Fairbanks?
Job Summary
JOB SUMMARY
The Fairbanks Fire Department Clerk-Support position is the primary point of public contact for the Fairbanks Fire Department. This position performs various advanced clerical support functions for both the Fire Department Administration and the Fire Prevention divisions. This clerical position requires an experienced person who demonstrates the ability to deal effectively and harmoniously with the public and co-workers, is capable of functioning with minimal direction, performs work in an organized and professional manner paying attention to detail, and is conscientious.
Essential Job Functions / Knowledge, Skills, and Abilities
ESSENTIAL JOB FUNCTIONS:
The examples listed below are representative of general assignments performed by this class and are not intended to be all inclusive.
- Interact positively with the public to assist with information requests, complaints, and general questions.
- Answer telephones and routing calls.
- Schedule Public Relations events.
- Process mail.
- Copy and distribute documents within the department and the City of Fairbanks.
- Maintain paper and electronic office files including processing data entry into existing hard files and typing new records into computer system files.
- Generate and track departmental billings and provide courier duties as needed.
- Assist with various payroll and accounting functions.
- Prepare statistical reports and graphs.
- Complete inventory and equipment tracking.
- Type letters, memorandums, and documents with accuracy in spelling, grammar, and punctuation.
KNOWLEDGE, SKILLS AND ABILITIES:
Candidates hired must satisfactorily demonstrate these factors during a prescribed probationary period for continued employment:
- Knowledge of modern clerical and general office procedures including record keeping, English composition, spelling, grammar and proper sentence structure.
- Understand and carry out moderately complex oral and written instructions.
- Communicate clearly, both verbally and in writing.
- Keep accurate records.
- Prepare reports and correspondence accurately.
- Make decisions in accordance with department policies and practices.
- Compute mathematical equations accurately with reasonable speed.
- Deal with the public in a pleasant, tactful, and diplomatic manner; demonstrating a sincere desire to provide quality service and resolve customer’s problems in an expeditious and courteous manner.
- Establish and maintain effective working relations with supervisors, co-workers, public and private officials, and the general public.
- Ability to work independently with little supervision.
- Maintain a high degree of confidentiality.
Minimum Qualifications
MINIMUM REQUIREMENTS
Persons applying for this position must meet the following criteria:
- One year work experience involving meeting and dealing with the public.
- One year of general office or clerical experience, and six months’ experience with computer data input.
- Proficiency in computer usage. Applicant will be required to demonstrate this ability through a computerized test before hiring.
- Reading and writing proficiency at the 12th grade level. Applicant will be required to demonstrate this ability through a written test before hiring.
- Possess and maintain a State of Alaska Driver’s License. Successful applicant is required to submit a driving record and criminal history.
