Department: Finance
Compensation: $26.39/hour
Hours: 8:00 a.m. – 5:00 p.m. Monday-Friday
Deadline: Open until filled, first review April 9, 2025
Union Affiliation: AFSCME Council 65
Pre-employment Background Screening: Employment is conditional upon successful passage of a criminal history background check and reference check.

Application Timeline
Application Deadline - April 9 at 10:00 am
Initial Interviews - Week of April 14
Second Round Interviews - Week of April 21
Background Screening - Week of April 21
Candidate Selection - April 25
Projected State Date - May 12

Position Details

The Billing Clerk/Receptionist is responsible for providing exceptional customer service to utility customers. The individual in this position is responsible for handling all aspects of the utility billing process and serving as the first point of contact for all city-related functions.

Job Duties and Essential Functions

The essential functions of the position include, but are not limited to the following:

• Generate utility bills and process utility payments for all municipal utilities.
• Maintain utility billing customer accounts and review utility meter reading entries.
• Perform utility account collections, reporting, and disconnects for all utilities.
• Process accounts payable.
• Answer phone calls and address customer inquiries or forward them to appropriate personnel.
• Perform key account visits and reviews and administer the load control program.
• Attend Bright Energy Solutions (BES) meetings, stay informed about current rebate programs, educate the public on energy conservation, and meet energy saving goals as well as state reporting requirements.
• Coordinate Marathon Water Heater program.
• Reconcile cash and checks received, prepare daily deposit when needed.
• Review and process energy rebates when needed.
• Perform other job-related duties as assigned.

Position Requirements

Employee Core Values

City of Luverne employees should seek to uphold the City’s core values throughout their day-to-day business and with every person they encounter, both internal and external.

• Excellence
• Visionary
• Collaborative
• Respectful
• Responsible

Knowledge, Skills, and Abilities

• Excellent interpersonal skills for effective communication with the public.
• Excellent written & oral communication skills.
• Ability to be organized and detail orientated.
• Ability to collaborate with others.
• Ability to analyze data and perform mathematical calculations.
• Ability to be flexible and take on new responsibilities to help other departments.
• Proficiency in using computer applications/software.

Education, Experience, and Licenses

Minimum Qualifications

• High School Diploma or equivalent.
• At least 2 courses in accounting or bookkeeping or 2 years of experience performing accounts billing and accounts payable work.

Desired Qualifications

• Associate degree in business administration, accounting, finance, or a related field is preferred.
• Accounting experience using an automated system in a setting with extensive public contact is preferred.

Complexity

Processes, procedures, or software vary from one assignment to the next, although assignments are related in function and objective

Responsibility

Supervision
This position carries out a group of procedures using the general methods and desired results that the supervisor indicates. This position selects from among the most appropriate of several guidelines, makes minor adjustments to methods, and refers unforeseen situations to others for solution.

Impact
Work affects the overall efficiency and image of the organization on matters of significance.

Physical Abilities and Work Conditions

The physical demands described are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office environment with frequent interruptions and demands for service. Limited lifting of 20lbs or less is required.

Activities that occur constantly (5–8 hours/shift): sitting, feeling, talking, hearing, repetitive motions

Activities that occur frequently (2–5 hours/shift): NA

Activities that occur occasionally (up to 2 hours/shift): NA

Activities that occur rarely (do not exist as regular part of job): standing, walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, grasping, feeling, eye/hand/foot coordination

Core Competencies

• Teamwork and leadership
• Technical expertise
• Operational efficiency
• Strategic thinking and communication
• Customer Service

The above statements are intended to describe the general nature and level of work being performed by individuals employed in this job. They are not intended to be an exhaustive list of all duties and qualifications required of personnel in this job. The employer may and reserves its right to change the job description and establish, modify or eliminate job duties and responsibilities and jobs at its discretion with or without notice.

Benefits Package

Work-Life Balance:

• 12 paid holidays
• Vacation Leave
• Sick leave
• Compensatory Time

Health & Wellness:

• Health Insurance
• Health Savings Account
• Pediatric Dental Insurance
• Vision Insurance
• Pool & Fitness Membership Discount

Financial Security:

• PERA - Lifetime Pension Retirement Account
• Deferred Compensation
• Long-term Disability
• Healthcare & Dependent Care Flex Spending Accounts
• Life Insurance
• Education Assistance

Additional Information:
Questions regarding the hiring process may be directed to Jessica Mead: jmead@cityofluverne.org or 507-449-9898.

For questions regarding the position, please contact Tyler Reisch: tylerreisch@cityofluverne.org or 507-227-6875.

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