Permitting and Business License Assistant

General Description:

The purpose of this class within the organization is to provide administrative support to the Planning & Development Department, primarily the Permit Application Center. This class works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements:

Requires a High School Diploma or GED equivalent supplemented by specialized courses/training equivalent to satisfactory completion of two years of college in business or related field. Requires two years administrative experience, preferably with municipal or county planning/zoning Boards or closely related experience. The equivalent combination of experience and education may be considered.

Special Certifications and Licenses:

Valid Drivers License

Desirable Knowledge, Skills and Abilities:

• Considerable knowledge of secretarial and administrative practices and procedures.
• Proficient knowledge in Microsoft Office Suite, particularly Word and Excel.
• Knowledge of and skill in the maintenance of efficient filing systems.
• Knowledge of proper English usage, vocabulary, punctuation, and spelling.
• Knowledge of basic mathematics.
• Knowledge of business English, spelling, arithmetic, and vocabulary.
• Knowledge of modern office practices, procedures, and equipment.
• Skilled in operating and maintaining a variety of office equipment as necessary in the performance of daily activities.
• Possess excellent administrative, customer service and clerical skills.
• Ability to comprehend, interpret and apply regulations, procedures and related information.
• Ability to plan, organize and prioritize daily assignments and work activities; ability to meet strict timelines and perform multiple tasks.
• Ability to maintain confidentiality as required.
• Ability to apply responsible attention to detail as necessary in preparing reports and correspondence.
• Ability to maintain office records and to prepare accurate and timely reports.
• Ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under stress when confronted with emergency situations or tight deadlines.
• Ability to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers. Personally demonstrates appropriate customer service skills.
• Work is performed onsite. The incumbent must be present at work to perform the essential functions of this job.

Essential Job Functions:

• Receives and directs telephone calls, provides information as requested, and forwards calls to appropriate staff.
• Processes simple applications for permits and business license.
• Assists with plan tracking in the Evolve software and contacts applicants for additional information.
• Types and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness.
Performs all other duties as may be assigned to meet organizational needs.

This Notice is not intended to be an all-inclusive list of duties, knowledge, skills and abilities required to do the job. This is intended only to describe the general nature of the job. A more comprehensive list of duties, responsibilities and essential job functions is available on the job description. The City of Rock Hill is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, political affiliation, disability, national origin, genetic information, sex (including pregnancy, childbirth, or related medical condition), or age.