EOC Information Technology Support Assistant-Bronx Educational Opportunity Center

GENERAL DUTIES

I.T. Support Assistants (E.O.C.) support routine operations and problem resolution of computing and/or communications functions at a CUNY Educational Opportunity Center. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located. Educational Opportunity Centers offer academic and workplace development programs such as G.E.D. and College preparation, English as a Second Language, and Business Skills workshops.

Work Tasks Include

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.
  
  

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

EOC IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Education

The Institutional Planning and Evaluation Department at the SUNY Bronx Educational Opportunity Center seeks applications for a provisional IT Support Assistant Reporting to the Associate Director of Enrollment Management and Records; the IT Support Assistant will perform the following:

• The assistant provides basic technical support to faculty, staff, and students via phone, remote, and in-person. This support covers network access, e-mail, operating systems, standard software applications (installed by the office), mobile device support, and other technical issues.
• Maintains, distributes, and supports desktops, laptops, printers, and other approved hardware.
• Assists in preparing reports about Service Desk activities.
• Assistants utilize the service desk trouble ticket system for incident/service management, asset
  
  

tracking, change management, etc.

• Manage website and social media accounts.
• Supports the optimal operation of the IT department support team through timely problem resolution, escalation, and follow-up.
• Performs other related tasks as assigned by the supervisor.
  
  

Minimum Qualifications

• High School Diploma, G.E.D., or equivalent
• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
• Demonstrated English Language proficiency
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.
  
  

Other Qualifications

The following qualifications are preferred:

• Strong familiarity with Windows desktop operating systems up to and including Windows 10
• Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti-malware software, remote desktop
• Strong communication skills (verbal and written), interpersonal, and problem-solving skills
• Excellent customer service skills
• Ability to troubleshoot and resolve fundamental computer and network issues
  
  

Compensation

New Hire: $43,390*

Incumbent: $49,032*

• This amount reflects a 13% salary suppression for only the first 24 months of employment.
  
  

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

How To Apply

If you are viewing this job posting externally, please apply as follows:

• Go to https://cuny.jobs/
• Search for Job Opening ID number 29637
• Click on the "Apply Now" button and follow the instructions
  
  

Applications including the following must be uploaded to the job application website as a single PDF document:

• Cover Letter
• Resume
  
  

CLOSING DATE

This job posting will close on February 13, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

29637

Location

Bronx Community College