Incident Management Analyst

Position summary : The Incident Management Analyst is responsible for the overall coordination of the incident management process, in particular when there are major incidents. This role is also responsible for the coordination of the investigation onto root cause, identifying workarounds and following up for permanent resolution.

Qualifications required :

• 2 Years' experience designing and executing incident / problem management processes.
• 2 Years' experience with an IT Service Management ticketing system.
• 1 Years' Service Now Experience
• 2 Years of NOC Experience
• Must be process driven, detail oriented and organized in both thought and practice
• Excellent verbal and written communication skills
• Excellent active listening skills
• Strong analytical and problem-solving skills

Qualifications desired :

Essential functions and responsibilities :

Physical demands and work environment :

Work is generally sedentary in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Occasional travel may be required. Employees in this position will report to the office two to three days each week. Tuesday is a company-wide in-office workday. Learn More