What are the responsibilities and job description for the Guest Services Associate position at The Cleveland Orchestra?
The Cleveland Orchestra is seeking a part-time Guest Services Associate who will provide our guests, patrons, and clients with outstanding customer service and support. As the "face" of our organization, the Guest Services Associate is a critical role. You will work closely with the Senior House Manager and Director of Guest Experience to implement the vision for the second century. You will play a key role in ensuring the safety and security of all our visitors at Severance Music Center.
The part-time schedule will be Tuesdays and Fridays from 1 : 00 pm until 5 : 00 pm.
You will have the opportunity to do the following in this role :
- Greet guests and provide them with superb customer service.
- Check guests in, notify MAA staff of guest arrival, and provide appropriate security badges.
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies, such as pens, forms, and paper.
- Answer all customer questions and direct complaints and give feedback to appropriate personnel.
- Report and document any safety concerns.
- Check the facility event calendar daily and ensure the facility is prepared by ensuring rooms are unlocked, lights are on, and gates are opened.
- Communicate with patrons about Severance Music Center policies, room locations, and events.
- Assist with Adella Helpline inquiries and responses.
- Assist with Rewards Program troubleshooting and customer service.
- Assist Retail Operations by processing orders and preparing for shipment. Stocking inventory in locations.
- Schedule public and private tours.
- Prepare weekly event briefing sheets.
- Prepare weekly parking schedule.
- Work with FOH Team with administrative duties such as guest service forms, ADA accommodations, and requests.
- Answer phone calls and direct callers to appropriate personnel.
- Maintain a line of communication between shifts and the Guest Services Manager by email and attending necessary meetings.
- Serve on designated committees as needed.
As the successful candidate, you will possess the following :
We offer a competitive hourly rate, part-time hours in beautiful Severance Music Center, complimentary concert tickets, and the opportunity to work with a world-renowned Orchestra.
The Cleveland Orchestra is proud to be an equal-opportunity employer that strongly supports and values diversity and fosters an equitable and inclusive work environment which includes accommodation. Applications from all qualified candidates are welcome, and individuals from all equity-seeking groups are encouraged to apply.
