What are the responsibilities and job description for the Host/Hostess position at The Cliffs Hotel and Spa?
Host/Hostess - The Cliffs Hotel & Spa
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.
The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.
Marisol at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a gracious, thoughtful, and motivated part-time Host who can create a sense of luxury while engaging with guests. We look forward to connecting with you!
Position Summary:
The Host/Hostess is responsible for creating an excellent first impression for guests dining at Marisol. They maintain timely flow of reservations and walk-ins, have strong communication skills over the phone and in-person, and project positivity and happiness. They will successfully model The Cliffs' Mission and Values as they engage with the guests in their day-to-day interactions.
Essential Functions of the job:
- Greet all guests with a welcoming, friendly attitude, within the first 30 seconds of entry
- Use the guest's name in accordance with their preference, while smiling and maintaining eye contact
- Escort guests to their table, offering chair assistance to at least one person in the party, defaulting to the guest who made the reservation
- Engage with guests in an articulate manner, using correct verbiage and avoiding slang
- Demonstrate genuine sense of interest and concern, and/or anticipatory service when appropriate and helpful; guided by The Cliffs' Mission and Values
- Share local expertise when making recommendations to guests through providing first-hand knowledge and testimony, providing directions and transportation options when appropriate
- Demonstrate knowledge on all menu items, and be able to answer questions about dietary restrictions, preferences, or allergies
- Politely and genuinely thank guests for choosing our restaurant upon their departure
- Maintain and organize the reservations and make sure there are tables to accommodate them
- Accurately assess walk-in and reservation needs, providing an estimated wait time as needed and seating the guest no more than five minutes past the quoted time
- Understand Open Table and the protocols for making a reservation correctly
- Assign tables to server sections and keep the flow of service running smoothly
- Answer phones promptly for reservations, room service orders, and general restaurant requests; before taking a phone order, ask about dietary restrictions, preferences, or allergies
- Keep hallways and hallway service areas clean from IRD activity
- Assist servers upon their request
- Comply promptly with the special requests of management
- Assist as needed to maintain standards of appearance, sanitation and service in all areas of the restaurant
- Communicate graciously and courteously with guests, management and co-workers
- Comply fully and consistently with all the hotel and restaurant conditions of employment and standards of uniform, grooming, personal hygiene, and safety
- Attend meetings and trainings to learn current restaurant and hotel information
Qualifications:
- Restaurant experience
- Energetic/Friendly/Positive/Reliable
- Customer service experience
Physical Requirements:
- Ability to stand continuously for the duration of the shift (4-8 hours).
- Ability to lift small packages (under 40 pounds).
- Ability to work in stressful situations.
Education, Experience, Skills:
- High school diploma
- Working knowledge of guest services in a luxury hotel setting.
- Excellent command of English language.
- Ability to work with people effectively.
- Ability to multitask and work in mentally demanding situations
- Responsible Beverage (RBS) Trained and ABC Certified within 30 days of start date
This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
