What are the responsibilities and job description for the Room Attendant position at The Cliffs Hotel and Spa?
Room Attendant - The Cliffs Hotel & Spa
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests.
The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees - we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits.
The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, optimistic, and motivated full-time Room Attendant who can create a sense of luxury while ensuring . We look forward to connecting with you!
Position Summary:
Performs routine duties in the cleaning and servicing of guestrooms and baths under supervision of an inspector.
Essential Job Functions:
- Enters and prepares the room for cleaning.
- Cleans rooms in accordance to specific company minutes per room standard
- Cleans guest rooms, including guest bathrooms and kitchen area if applicable, according to company including, but not limited to: making beds; emptying wastebaskets; hanging shower curtains; sweeping, scrubbing, and clean floors; and dusting furniture
- Replenishes supplies such as drinking glasses, writing and guest directories, bathroom supplies, and linen.
- Deep cleans areas as directed by supervisor including, but not limited to: washing walls, windows, door panels, and sills
- Uses all chemicals in an appropriate manner.
- Turns in all lost and found items as needed
- Cleans the closet.
- Vacuums the carpet.
- Checks and secures the room.
- Attends staff meetings.
- Reports any maintenance problems as they occur to the maintenance department and the department head or manager on duty.
- Reports any unusual occurrences or requests to the department head or manager on duty.
- Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
- Understands that business demands sometimes make it necessary to have employees take on additional duties and responsibilities set forth by management at any time.
- Completes all other tasks as assigned by manager
Education, Experience, Skills:
- High School Diploma
- Previous housekeeping-related experience preferred
- Problem Solving - Identifies and resolves problems in a timely manner;
- Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance;
- Team Work - Contributes to building a positive team spirit.
- Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
- Organizational Support - Follows policies and procedures including but not limited to, dress code policies
- Adaptability - Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time.
- Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Asks for and offers help when needed.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Treats others with respect and consideration regardless of their status or position.
- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner.
- Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials prop
Physical Requirements:
- Requires grasping, twisting, writing, standing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity
- Ability to lift up to 40 pounds
- Ability to stand continuously during shift (8 hours)
- Ability to work in stressful situations
This job description is not a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
