Member Services Director

JOB DUTIES: Oversee and supervise all functions of the Members Services Department. These functions include: Provide support to all club departments in Coordinating Club interclub marketing efforts Monitoring Club communications with the members as well as teaching and educating them on member software Conduct daily concierge Services Duties during Club hours of operation. Nights and weekends and holidays are a requirement. Providing Concierge Services to members and guests such as booking lifestyle, opportunities for members, including and not limited to pet grooming, transportation services, and more Maintaining And manage a catalogue of preferred vendors and service providers Conduct orientation for new members to utilize club amenities and services for the membership Support the F&B department including but not limited to, managing dining and event reservations, facilitating to-go program, hosting Leading efforts for Member and Guest special services Assisting in planning special events with other Club departments and document all club events with photography or other marketing tools Coordinating New Member Packets and Orientations Manage and assist in the development of the department’s annual budget. Responsible for the department’s financial performance Interface with club management and staff, and all club personnel to enhance awareness of the club's membership needs and objectives; to solicit support for the attainment of these objectives. Solicit input and feedback in order to aid in the enhancement of member usage and member satisfaction levels within the club. Attend all staff meetings and general employee meetings. Works closely with the entire staff at the club to ensure the members are receiving the best in member services. BACKGROUND/EXPERIENCE: The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people. Must have excellent communication skills and an outgoing and friendly personality. 3-5 years' experience managing administrative or customer support roles. Experience in a Hospitality and Service setting a plus. Proficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills. Bachelor’s degree in management, Marketing, Hospitality or Education is a plus. THE CLIFFS BENEFITS: A knowledgeable and passionate management team that leads by example Employee appreciation parties and team building events Premier training Excellent compensation including 15 vacation days and 9 paid holidays Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution* Employee Wellness Monetary Incentives A work/life balance!

Salary : $40,000 - $61,000