What are the responsibilities and job description for the Senior Group Sales Manager - Remote Work Flexibility position at The Clift , Royal Sonesta- San Francisco, CA?
The Clift, Royal Sonesta - San Francisco, CA
Qualifications
A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience
Three or more years of group hotel sales-related experience
Ability to travel locally and overnight
Ability to sit for prolonged periods of time
Ability to move freely in all areas of the hotel
Responsibilities
The Group Sales Manager is responsible for representing the company to customers, the public and other external sources
This person will be responsible for the development and performance of all sales activities in their assigned market
Listen to customer needs, analyze this information and create tailored proposals
Negotiate and close sales while meeting / exceeding sales targets
Earn business through tailored proposals, quality and timely service in a pleasant and friendly manner
Work with management throughout the hotel and the Company
Manager must be knowledgeable on hotel facilities and services
Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations
Develops strategy for and initiates potential business account interest, solicits and negotiates contracts for hotel business for a specific assigned market(s)
Develops sales plan and strategy in order to meet or exceed room night and other revenue goals
Manages and negotiates account details and contracts so that all pertinent aspects of solicitation and closing are complete and documented
Communicates and plans for operations departments and participates in servicing accounts
Formulates program and submits formal sales proposals to prospective customers
Leads on-site inspections by customers, entertains customers, perform outside sales calls to develop leads
Attends trade shows / events and makes personal calls on customers that may involve travel within or outside the United States, dependent on assigned markets
Establishes client base of organizations, associations, and social businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Solicit new and existing accounts to meet / exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication
Attend trade shows, community events, and industry meetings
Initiate and follow up on leads
Maintain and participate in an active sales solicitation program
Participate in the daily business review meetings, pre-convention meetings, training, and other sales-related meetings as required
Attend all hotel required meetings and training
Operate the Sales Department within the established sales expense budget
Meet or exceed set goals
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
Maintain regular attendance in compliance with Sonesta standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming
Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the sales team
Ability to assess / evaluate employee’s performance fairly
Perform other duties as requested by management
Most tasks are performed in a team environment with the employee acting as a team leader
There is minimal direct supervision
Participate in required M.O.D. and Saturday office coverage if required by the hotel
Perform job functions with attention to detail, speed, and accuracy
Prioritize, organize and follow up
Be a clear thinker, remaining calm in resolving problems using good judgment
Maintain regular and punctual attendance
Adhere to Sonesta grooming standards
Uphold and exemplify Sonesta G.U.E.S.T Sonesta Standards
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest and associates information and pertinent hotel data
Work well under the pressure of organizing and attaining production schedules and timelines
Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards
Maintain complete knowledge of correct maintenance and use of equipment
Use equipment only as intended
Anticipate guests’ needs and respond promptly to guests’ requests
Be familiar with all Hotel services / features and local attractions / activities to respond to guest inquiries accurately
Monitor and maintain cleanliness, sanitation and organization of assigned work areas
Benefits
Pay Range : $37.63 - $38.63 per hour
Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific / overall experience
We offer a variety of benefits to our employees including :
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
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