What are the responsibilities and job description for the Call Center Representative position at The Clinic for You?
The Clinic for You
Call Center Representative
Base salary: $30,000-$45,000
Expected annual compensation (salary commissions): $45,000 - $55,000
Job description
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by going the extra mile.
- Keep records of all conversations in our call center database in a clear and concise manner.
- Frequently attend recurring training and in-services to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Skills
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- High school degree
Job Type: Full-time
Pay: $30,000.00 - $45,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $30,000 - $45,000