Client Relationship Consultant

Overview:

We are seeking a dynamic, dedicated, and client-focused Client Relationship Coordinator to join our team in the Title Insurance Industry. This role is ideal for someone who thrives on building and nurturing relationships, going above and beyond to ensure client satisfaction, and working in a fast-paced, ever-changing environment. As a Client Relationship Coordinator, your role is critical to providing exceptional service and support to our clients in the real estate industry.

This position requires a high level of availability, and the ability to respond to clients even after hours. Your clients’ needs will always be a priority, and your goal is to ensure their satisfaction at all times. If you’re someone who enjoys connecting with people, attending events, and working outside of traditional office hours, this is the perfect job for you.

Key Responsibilities:

• Client Communication & Satisfaction:
• Serve as the primary point of contact for all client inquiries, addressing questions, concerns, and providing exceptional service.
• Maintain a high level of client engagement, ensuring that they feel valued, heard, and supported at all times.
• Respond promptly to client communications, even after hours or during weekends, ensuring that clients always feel their needs are a priority.
• Provide your personal cell phone number to clients to facilitate quick, direct communication.
• Event Participation & Networking:
• Attend Real Estate events such as networking mixers, conferences, and seminars to build relationships with Realtors and other industry professionals.
• Assist Realtors at Open Houses, providing them with the tools and support they need for a successful event.
• Be open to participating in fun client engagement activities, including wearing the company House Mascot costume for closings and other events, adding a personal and enjoyable touch to client interactions.
• Client Support & Service Delivery:
• Assist clients in creating Net Sheets and other documentation that helps them navigate real estate transactions.
• Troubleshoot and resolve client issues in a timely and efficient manner, ensuring problems are handled and resolved to the client’s satisfaction.
• Work closely with internal escrow officers to ensure client files are being processed smoothly and efficiently, keeping the client updated on progress.
• Client Sales & Data Management:
• Track and maintain reports on client sales history, ensuring all interactions and transactions are logged for future reference and analysis.
• Regularly assess and evaluate client needs to ensure their expectations are being met and exceeded.
• Social Media & Brand Presence:
• Keep up-to-date with the company’s social media presence, ensuring that the brand’s voice is reflected across platforms.
• Contribute to creating engaging and relevant content for social media channels to help promote the company’s services and build relationships with clients.

Required Skills:

• Outstanding People Skills: You must have an innate ability to build rapport and maintain relationships with clients. A positive attitude, empathy, and a customer-first mindset are essential.
• Excellent Communication Skills: Ability to communicate effectively both verbally and in writing, with a high level of professionalism and clarity.
• Proactive & Solution-Oriented: You must be able to anticipate clients' needs and take action before they even have to ask. Problem-solving skills are crucial, and you should be able to resolve issues quickly and efficiently.
• Event & Networking Enthusiast: Comfortable attending events, meeting new people, and representing the company in both formal and informal settings.
• Organizational Skills: Ability to manage multiple clients, events, and deadlines while maintaining a high level of attention to detail.
• Social Media Savvy: Experience with managing social media accounts and creating engaging content to promote the company.
• Flexibility & Availability: Willingness to work beyond traditional business hours, including evenings and weekends, to ensure client needs are met.

Qualifications:

• Experience: A minimum of 1 years in client relations, sales, or a customer-facing role, preferably in the title insurance, real estate, or financial services industries.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), CRM software, and social media platforms (Facebook, Instagram, LinkedIn).
• Education: High school diploma required; college degree or equivalent experience preferred.
• Valid Driver’s License: A reliable mode of transportation is required for attending events and client meetings.
• Must be comfortable wearing the House Mascot costume for certain events.

Why Join Us?

This isn’t your typical 9-5 job. As a Client Relationship Coordinator, you’ll play a pivotal role in providing top-tier service to our clients and ensuring their real estate transactions are seamless. You’ll have the opportunity to build lasting relationships, engage in meaningful events, and truly make a difference in the client experience. If you’re someone who thrives on going above and beyond for clients, enjoys working in a fast-paced environment, and is eager to create a memorable experience for each client, then we’d love to meet you!

Apply today and become a part of a team that truly values client satisfaction above all else.

Job Type: Full-time

Pay: $42,000.00 - $74,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Orlando, FL 32839 (Required)

Ability to Relocate:

• Orlando, FL 32839: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $74,000