What are the responsibilities and job description for the Host/Hostess position at The Club at 12 Oaks?
Host/Hostess Job Description And Summary
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Note: Other duties may be assigned.
Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Note: Other duties may be assigned.
- Greets guests, escorts them to tables, and provides menus.
- Adjusts complaints of patrons.
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons. Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations.
- May interview, hire, and discharge dining room personnel. May train dining room employees.
- May schedule work hours and keep time records of dining room workers.
- May assist in planning menus.
- May prepare beverages and expedite food orders Coordinates activities of dining room personnel to provide fast and courteous service to patrons.
- Schedules dining reservations and arranges parties or special services for diners.
- Make sure all menus are wiped down, free of spots or stains, and complete.
- Make sure entry doors are clean, free of debris and inviting.
- Check with phone receptionist or answering machine messages to assure you have all reservations.
- Check with manager to assure there are no large or private parties you do not know about.
- Check with kitchen to see where they stand. See if they are behind or if they are out of anything.
- Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand).
- Greets guests, escorts them to their table, pull seat out for the ladies, and present menus.
- Make sure the server is aware they have been sat.
- Keep the counts for individual server so things come out fair at the end of the night
- Keep in constant contact with the servers and the kitchen to make sure you are not putting them in the weeds. A hostess job description does not include running a smooth shift, but it does separate the good from the great. A large part of the night’s effectiveness is orchestrated from the host stand.
- Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations.
- Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Country Club Experience is required.
- Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Pleasant personality with good communication skills, proper service techniques and the ability to work under pressure.
- Attention to detail and knowledge of P.O.S.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Our Course — The 12 Oaks course is a masterpiece of modern design. Created by the legendary Nicklaus Design Group, it weaves through nature, flowing past hardwoods, pines, wetlands, and streams. At its opening in 2008, Golf Digest counted us among the nation’s Best New Courses, while The North Carolina Golf Panel magazine named us the Best New Course in the state. Our Community — We’re committed to our members on and off the course, with a wide variety of high-end amenities and social events for every age group. At the centerpiece of our community is an elegant colonial-style clubhouse with an upscale bar, members-only dining room, and a large patio overlooking the greens. Meet your friends for dinner at our award-winning gourmet kitchen, or bring your kids to our stunning pool pavilion and waterslide. From upscale wine tastings to themed family dinners, there’s always a reason to be at the Club.
Salary : $16 - $18
