What are the responsibilities and job description for the Wellness/Fitness Receptionist position at The Club at Admirals Cove?
Summary:
Assist members and guests in booking spa/fitness services. Answers questions about fitness facilities and directs members and guests to their desired location.
Essential Duties and Responsibilities include but are not limited to the following:
· Responds to high volume of telephone calls.
· Makes appointments for members and guests and cancels and/or modifies appointments as necessary.
· Greets members and guests in a professional and courteous manner.
· Assists members with product purchases and encourages retail sales.
· Keeps informed and knowledgeable of all Spa services, their times of operation, the facilities, and retail merchandise.
· Answers questions and provides information to members and guests about the facility and provides members with their itineraries.
· Charges services to the member’s account or charges guests to their credit card.
· Operates and utilizes the reservation system.
· Provides information to members about new and upcoming events and classes.
· Sells spa, fitness, and salon products while maintaining retail display areas by daily stocking and cleaning.
· Maintaisn a neat and organized facility.
· Properly opens and closes spa and fitness center each day according to standard operating procedures.
· Be informed about all policies and procedures. Promote Spas and all services, products, and programs.
· Reconciles all member and credit card transactions at the end of closing shift.
· Enforces policies and procedures.
· Attends monthly staff meetings.
· Communicates with members, co-workers, management, and the general public in a courteous and professional manner.
· Conforms with and abides by all regulations, policies, work procedures, and instructions.
· Exhibits and maintains a professional demeanor to reflect a positive image of The Club at Admirals Cove.
· Performs other duties as assigned by the Spa Manager and Director of Wellness.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $17