Airport Lounge Supervisor

Company Description

The Club ATL provides a modern and relaxing airport lounge where travelers can escape from the hustle and bustle of the busiest airport in the world.

The work of the Lounge Supervisor includes working within established corporate policies and procedures to achieve customer satisfaction, company standards of quality and safety, through quality customer service, communication and general problem solving, as well as coordinating administrative and operational activities of assigned team members.

Role Description

This is a full-time on-site role as an Airport Lounge Supervisor located in Atlanta, GA. As an Airport Lounge Supervisor, you will be responsible for overseeing and managing the operations of the airport lounge. Your day-to-day tasks will include ensuring excellent customer service, resolving customer concerns, managing staff schedules, coordinating with vendors and suppliers, and maintaining cleanliness and safety standards in the lounge.

In addition, the Supervisor shall perform a full range of bartender, concierge, and Hospitality Ambassador duties in support of company and customer operations. The Supervisor will have proficient knowledge of all operational policies and procedures and the general management of all positions.

The duties of the Supervisor include but are not limited to:

• Interacting with airline/airport passengers via a premier clubroom/bar environment
• Direct the activities of all team members on a shift
• Responsible for coordination of assigned team members in accordance with the Company’s policies and applicable laws
• Coordinate with Lounge Manager to reorder liquor and food inventory
• Coordinate with Lounge Manager to resolve service issues requested by the guests in assigned customer or lounge
• Meeting customer and passenger needs through communication and courteous customer service skills
• Monitoring number of alcoholic beverages served to passengers
• Verifying and/or performing inventory count
• Maintaining a thorough knowledge of all required regulatory agency requirements
• Maintaining current state approved Responsible Alcohol Management certification and/or Food Handlers / Managers Permit, if applicable
• Possessing basic working knowledge of alcoholic beverages
• Maintaining a neat work environment, kitchen and passenger seating area including picking up and washing dirty dishes, disposing of trash, etc.
• Coordinate with manager and payroll department regarding timesheets
• Being a good example for lounge staff to follow
• Completing paperwork related to daily lounge operations
• Perform administrative tasks as required

Must be able to do physical work without limitations, have a good sense of appearance care. A car or reliable transportation outside of MARTA is required. Parking will be provided.

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 8 hour shift
• Evening shift
• Night shift

Application Question(s):

• Are you able to obtain an airport security badge from Atlanta Hartsfield Jackson International Airport by passing an FBI background check and possessing 2 original forms of ID?
• Do you have open availability?

Experience:

• Supervising: 5 years (Preferred)
• Restaurant or Food and Beverage: 1 year (Required)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Atlanta, GA 30354: Relocate before starting work (Required)

Work Location: In person

Salary : $20