Description

Summary

Monitors all card rooms, tables, and areas associated with card play. Sets all rooms so members and guests receive all amenities Ibis provides in a professional and timely manner. Ensures members follow all departmental policies and procedures. Helps maintain equipment such as coffee, soda machines, and snack machines.

Essential Duties and Responsibilities

1. Maintains high standards for work areas and appearance, presents a high professional manner to others.
2. Understands and follows all rules, policies and proper procedures for staff.
3. Follows work schedule, calling out procedure, properly clocks in/out for breaks or leaving property.
4. Maintains busy and manages own time effectively.
5. Communicates to management any safety concerns or specific tools that are needed to enable them to do their job.
6. Stocks supplies for the service areas as needed.
7. Remains on top of all room maintenance during all card play and when not in use.
8. Displays teamwork and doing whatever it takes for our members and guests.
9. Keeps accurate records of attendance for each room.
10. Reports all lost and found items left behind.

Other Functions

• Handles any problem that might arise both courteously and professionally.
• Advises supervisor of any member/guest complaints so they can be immediately and professionally resolved.
• Operates within all guidelines, policies, standards, and constraints as established by the company. Assist in the implementation of club mandatory standards of operation as they relate to the card rooms.
• This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested.

Supervisory Responsibility

This Job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

• None apply

Certificates, Licenses, Registrations

• None apply

Other Skills and Abilities

• Ability to visually inspect all card room outlets and ensure that all rooms comply with the rooms standards.

Other Qualifications

• Thorough knowledge of food and beverage service preparation and operational procedures.
• Good organizational skills.
• Dependability.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to walk and talk or hear. The employee is frequently required to stand. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications