Competitive pay free employee meals, growth opportunities, employee perks and discounts, awesome work environment!!

Part time position

This highly visible position is our Members' first contact and must be professional, courteous and accommodating at all times. High-volume telephone communication, scheduling appointments, and checking clients in and out includes ability to efficiently book reservations, upgrade services and promote retail and service specials.

Summary

Provides outstanding service to Members and their guests in a professional and courteous manner, treating them as VIPs throughout their entire spa experience.

Essential Duties and Responsibilities

• Arrives on time and completes shift with minimum disruption to the set schedule. Carries out opening and closing procedures for The Spa as outlined in the desk reference including inspection of all areas for cleanliness and appearance.
• Meets and greets all Members and guests by name and offers additional accommodations, escorts and tours to all Members checking in in for appointments.
• Answers the phone by using proper etiquette, including identification and offer of assistance. Schedules all appointments efficiently and strives to maximize booking potential. Offers wait list opportunities and timely re-books cancellations. Efficiently books and maintains proper records for standing appointments.
• Confirms all appointments by text or phone. Periodically checks texting program for responses and reschedules accordingly.
• Assists Members and guests with product and service inquiries. Provides product and service knowledge of all retail lines and complete service menu. Communicates ability to special order from vendors and follows through to final sale.
• Notifies Spa Manager when spa products and supplies are needed and assists in ordering as directed. Receives retail product into inventory and assists with monthly inventory count.
• Efficiently checks-out Members; offering to pre-book or confirm next appointment, close retail sales suggested by service providers and applying appropriate discounts, credits, and commissions.
• Communicates to manager and utilizes feedback forms for all Member complaints or dissatisfaction.
• Possess knowledge of all Spa programs in order to effectively promote events and all service and retail specials. Communicates promotional information to all Members and pre-books and upgrades Members on phone and in the Spa.
• Maintains order and upholds procedures in manger's absence.