What are the responsibilities and job description for the Membership Counselor position at The Club At Los Gatos?
As a Membership Counselor, you have the opportunity to impact the lives of our members and help them reach new levels of health and fitness. The mission of a Membership Counselor is to take every member from the level they are now, with their fitness and functional mobility, to the level they want to be in the fastest, safest, and most enjoyable way. Our goal at The Club is to provide the best service possible in a facility where our members can find every tool needed for success under one roof.
Specific Responsibilities
- Delivering an outstanding and well-rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit. You help inspire them to take the right next steps in pursuing their fitness goals within our community.
- Developing first-name relationships with members, answering questions, resolving concerns, and putting both members and guests in touch with the appropriate resources.
- Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. You are the first face they see when they walk in, so your friendly greeting/check-in and prompt attention to their needs have a meaningful impact on their sense of belonging.
- Be authentic, sincere and open-minded. You show up as who you are. You are self-motivated, passionate about helping others, eager to learn, and have a genuine interest in helping others.
- Strive to excel, exceed goals, have a can-do attitude and embrace failure as an opportunity to grow and learn.
Essential Functions
- Accurately clock in and out for all shifts
- Ensure all breaks are taken
- Prepare and deliver sound, evidence based comprehensive exercise programs based on individual client goals
- Coach and motivate members at every stage of their fitness journey
- Schedule and conduct new member onboarding sessions, including conducting fitness assessments
- Support, teach and encourage members to meet his/her fitness goals
- Maintain an active client base and build a referral network
- Sell memberships and personal training programs/packages to clients
- Assist with new member outreach and follow-up with low users
- Ensure that your MINDBODY schedule is always updated at least two week out
- Administer emergency care to members and guests in need of assistance
- Work with all other departments as needed
- Other duties and responsibilities as assigned by supervisor
Other Functions
- Check Slack channels at the beginning and end of shift, as well as needed during scheduled hours
- Use proper Slack channels for communication, maintenance and inventory needs
- Follow uniform policy
- Be knowledgeable about all programs and activities offered at TCLG
- Promote Club services and activities
- Assist with keeping The Club well stocked and clean
- Attend TCLG site meetings and trainings
- Handle injury and illness and security incident reporting
Qualifications and Education Requirements
- 4-year college degree in fitness related field or certificate from accredited 2-year program at a university preferred
- Previous health club personal training experience is a plus.
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong verbal communication skills
- Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
- AED/CPR/First Aid Certified
- Proof of citizenship or legal status
Physical and Working Conditions
- Ability to take the responsibility for the health and safety of others
- Ability to stand for several hours in a same shift; ability to lift 45 lbs
- Fitness club environment
- Must follow OSHA and TCLG safety standards
Company Overview
The Club at Los Gatos is a full service health club aggregating expert staff, modern therapies and a variety of fitness classes and modalities that until now were only available in boutique or individual settings. We continue to offer the highest value while staying up to date with the most fun and effective fitness solutions based on research and popular consensus.
Benefits
- Complimentary Club Membership
- Employee discounts on designated retail items
Mission & Values
At The Club at Los Gatos we champion the pursuit of a healthy and happy lifestyle. We believe every experience matters and our entire staff comes to work excited to uphold our beliefs and mission statement: To drive meaningful and measurable results in an environment that puts the member experience first.
Job Type: Part-Time
