What are the responsibilities and job description for the Racquet Sports Pro Shop Attendant- Tennis and Pickleball- Part time 20hrs-Mon-Fri 3pm-7pm-Dec -May seasonal position at The Club at Quail Ridge?
Seasonal Dec-May -Part time -20 hrs per week , Schedule Mon - Fri 3pm-7pm
Position Summary
Responsible for Racquet Pro Shop, Court & Instruction Reservations, and Tennis & Pickleball Operations.
Essential Functions
Personally provide warm, friendly & enthusiastic service (with a smile) to members & guests.
Provide members & guests with accurate information on the Racquet sports program which includes tennis & pickleball leagues, instruction & events.
Assist members / guests with court, instruction or Racquet sports event reservations.
Use the Computer, IPAD and phone in a professional manner which includes returning calls promptly.
Taking clear, detailed & precise phone messages that include name, phone number, time of call & message.
Efficient with credit card machine and on-line reservation systems
Registering & collecting the appropriate guest fees.
Supervise & monitor afternoon & early evening Racquet Sports building & grounds.
Assist in the selling and marketing Racquet Sports pro shop inventory.
Assist Operations Manager with specific assigned tasks.
Assist Director of Racquet Sports with any duties as needed.
Secure and lock tennis facility prior to leaving.
Perform other tasks as assigned by management.
Knowledge, skills and abilities
Must have computer skills, including use of Microsoft Office programs, Internet, and basic database.
Knowledge of commonly used concepts, practices, and procedures within a country club.
Efficiently handle multiple calls to customers, members / subscribers, vendors and the general public.
Respond to member inquiries in a courteous and friendly manner.
Must possess excellent interpersonal and conflict resolution skills.
Must possess excellent written and verbal communication skills.
Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
Must be a detail-oriented individual and possess time management skills.
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